- Singapore
PERSOL Hiring! Full Time Call Centre Supervisor (Outbound) in , Earn up to SGD 4,000 - Ricebowl
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Job Description
Responsibilities
Contract duration: Yearly renewable
Working days/hours: 5 days work week, shift hours.
Lead a team
to achieve service levels for assigned surveys within timeline.
Ensuring
the team attains their daily Key
Performance Indicators (KPIs).
To be the
subject matter expert for assigned surveys.
Handle
incoming hotline and mailbox enquiries to resolve respondents’ issues if
needed.
Ensure
survey data are accurately keyed into the system via audits.
Handle
escalations/complaints cases via service recovery calls.
Assist
Quality Service Manager in escalations/complaints via incident reporting,
findings, and future preventive measures.
Conduct
field visits with junior team members
for survey collection.
Conduct call
audits to ensure compliance to call scripts, professionalism, and service
excellence.
Continuous
improvement in standards and quality of the team via
coaching efforts.
Goals
setting and conducting year-end appraisals.
Requirements
Singaporean
Minimum
Diploma qualification in Business, Marketing,
or related field.
At least 2
years of leadership experience in a call centre.
Strong
communication and interpersonal skills.
Availability
to work on weekends as required by project schedules.
To apply,
simply click "APPLY" and submit your curriculum vitae (CV) through
GO, the official PERSOL job application platform. We regret to inform only
shortlisted candidates will be notified.
By
sending us your personal data and curriculum vitae (CV), you are deemed to
consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and
disclose your personal data for the purposes set out in the Privacy Policy
available at *************
You acknowledge that you have read, understood, and agree with the Privacy
Policy. Suzana Binte Slemat (EAP No. R1989461) EA
Licence No. 01C4394
Working days/hours: 5 days work week, shift hours.
Lead a team
to achieve service levels for assigned surveys within timeline.
Ensuring
the team attains their daily Key
Performance Indicators (KPIs).
To be the
subject matter expert for assigned surveys.
Handle
incoming hotline and mailbox enquiries to resolve respondents’ issues if
needed.
Ensure
survey data are accurately keyed into the system via audits.
Handle
escalations/complaints cases via service recovery calls.
Assist
Quality Service Manager in escalations/complaints via incident reporting,
findings, and future preventive measures.
Conduct
field visits with junior team members
for survey collection.
Conduct call
audits to ensure compliance to call scripts, professionalism, and service
excellence.
Continuous
improvement in standards and quality of the team via
coaching efforts.
Goals
setting and conducting year-end appraisals.
Requirements
Singaporean
Minimum
Diploma qualification in Business, Marketing,
or related field.
At least 2
years of leadership experience in a call centre.
Strong
communication and interpersonal skills.
Availability
to work on weekends as required by project schedules.
To apply,
simply click "APPLY" and submit your curriculum vitae (CV) through
GO, the official PERSOL job application platform. We regret to inform only
shortlisted candidates will be notified.
By
sending us your personal data and curriculum vitae (CV), you are deemed to
consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and
disclose your personal data for the purposes set out in the Privacy Policy
available at *************
You acknowledge that you have read, understood, and agree with the Privacy
Policy. Suzana Binte Slemat (EAP No. R1989461) EA
Licence No. 01C4394
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