KPJ Healthcare Hiring! Full Time EXECUTIVE, E-COMMERCE in - Ricebowl

GENERAL DESCRIPTION 

The E-Commerce Executive is responsible for managing, optimizing, and growing online sales performance across e-commerce platforms. This role focuses on campaign execution, sales analysis, platform strategy, and cross-functional coordination to achieve revenue and brand objectives. 

JOB DESCRIPTION 

1. Platform Performance & Campaign Management 

• Plan and execute marketplace campaigns (Double Digit, Payday, Mega Sales). 
• Optimize promotions, pricing, vouchers, and bundles to drive sales. 
• Monitor sales performance, conversion rates, and campaign effectiveness. 

2. E-Commerce Strategy & Growth 

• Develop and implement e-commerce growth strategies aligned with business targets. 
• Coordinate platform-led initiatives and brand collaborations. 
• Ensure compliance with marketplace policies and healthcare regulations. 

3. Inventory & Operations Coordination 

• Coordinate stock planning with outlets, warehouse, and procurement teams. 
• Minimize stock-out, overstock, and order fulfilment issues. 

4.Customer Engagement & Store Operations 

• Manage day-to-day store operations: product uploads, pricing updates, promotional setup. 
• Handle customer inquiries, feedback, complaints, and product review ratings across platforms. 
• Monitor engagement metrics to refine content strategy and improve customer satisfaction. 
• Coordinate appeals and after-sales processes, including order issues, returns, and disputes. 

5. Visual Visibility & Content Management 

• Support in strategizing and managing online storefront aesthetics to enhance visibility and conversion. 
• Collaborate in planning campaign themes, banners, landing pages, store decoration, and homepage visibility. 
• Ensure alignment of visual assets across platforms with brand guidelines. 

6. Reporting & Data Insights 

• Collect and analyze sales data, product performance, and consumer behavior across platforms. 
• Prepare weekly/monthly reports on campaign performance, ad spend efficiency, and customer feedback trends. 
• Provide actionable insights to improve content effectiveness and customer journey touchpoints. 

7. Backend Operations & Inventory Management 

• Handle stock returns/complaint (damaged, expired, or incorrect items) and ensure proper reconciliation.  
• Perform stock counts (cycle count and stock take) to maintain inventory accuracy.  
• Monitor and resolve stock discrepancies to minimize variances and errors.  
• Maintain proper documentation and records for all inventory transactions.  
• Coordinate with warehouse, procurement, and finance teams for smooth operations.  
• Ensure timely system updates to prevent Out-of-Stock (OOS) issues.  
• Support forecasting and replenishment planning with accurate stock data. 

8. Teamwork, Coordination & Ad-Hoc Support 

• Support cross-functional teams in marketing campaigns, product launches, and promotions. 
• Coordinate updates to store visuals or product listings when new launches or rebranding occurs. 
• Participate in brainstorming, internal meetings, and support marketing events or roadshows when needed.