Grand Mercure Kuala Lumpur Bukit Bintang Hiring! Full Time Event Coordinator in Federal Territory, Earn up to MYR 2,500 - Ricebowl

Key Responsibilities

• Coordinate and manage all aspects of meetings, conferences, weddings, banquets, and social events.
• Respond promptly to event inquiries and prepare proposals, quotations, and contracts.
• Conduct site inspections and hotel tours for prospective clients.
• Liaise with clients to understand event requirements, budgets, timelines, and special requests.
• Prepare Banquet Event Orders (BEOs) and distribute them to all relevant departments.
• Coordinate with Food & Beverage, Kitchen, Housekeeping, Front Office, Engineering, and other departments to ensure smooth event execution.
• Attend and facilitate event briefings and pre-event meetings.
• Monitor event setup and ensure all arrangements meet client expectations.
• Handle last-minute changes and resolve operational issues efficiently.
• Maintain regular communication with clients before, during, and after events.
• Build and maintain strong relationships with corporate clients, event planners, wedding organizers, and travel partners.
• Assist in achieving departmental revenue targets by maximizing event sales opportunities.
• Ensure accurate billing and coordinate with the Finance Department for payment follow-up.
• Maintain accurate event records, contracts, and client databases.
• Collect client feedback and prepare post-event reports.
• Ensure all events comply with hotel policies, safety regulations, and brand standards.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Event Management, Business Administration, or a related field.
• Minimum 2–3 years of experience in hotel events, banquet sales, or event coordination.
• Experience in an international hotel brand is an advantage.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Customer-focused with exceptional problem-solving skills.
• Ability to multitask and work under pressure.
• Strong negotiation and coordination skills.
• Attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of hotel systems (Opera, Delphi, or similar) is an advantage.
• Ability to work flexible hours, including weekends and public holidays, when required.

Key Performance Indicators (KPIs)

• Event booking conversion rate.
• Client satisfaction and feedback scores.
• Event revenue achievement.
• Accuracy and timeliness of Banquet Event Orders (BEOs).
• Successful execution of events with minimal operational issues.
• Repeat business and client retention.
• Compliance with hotel and brand standards.

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person