- Butterworth Pulau Pinang Malaysia
Alliance Bank Malaysia Berhad Hiring! Full Time Cluster Operations Head in Pulau Pinang - Ricebowl
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Job Description
Responsibilities
- Responsible for managing all operations resources effectively to ensure smooth and efficient delivery.
- Responsible for planning, organizing and managing operations and administration of the branches within the cluster with discretion necessary to fulfill the Bank's goals and policies and guidelines
- Lead and drive service excellence and customer satisfaction levels for the branches within cluster, alongside Cluster Sales Head
- Deploy service rituals to maintain high level of service delivery and timely resolution of service and operation issues and escalation of issues, if applicable.
- Fully responsible for achievement of all customer service targets (queue management, average waiting time, service level) at cluster level.
- Responsible to drive branches deposit growth and cross selling revenue.
- Drive process improvement with automation when applicable or centralization initiatives with CSD at cluster level, ensuring all execution plans are implemented as per stipulated schedule and cost.
- Responsible for ensuring Record Management is up to date.
- Responsible for ensuring branches adhere to Clean Desk Policy.
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