全职 Operation Support 工作, 薪水, PeopleLogic 公司招聘中 - Ricebowl

We have opening for Operation Support for Singapore, if your interested kindly share your updated resume to *************

About the role – you will:

• Work as part of a 24/7 shift team, providing continuous support to ensure uninterrupted factory

operations—including nights, weekends, and holidays as scheduled.

• Receive and process service requests in accordance with established procedures

• Identify and diagnose issues based on provided guidelines

• Escalate complex or unresolved incidents promptly to appropriate teams

• Log and maintain accurate records of incidents and service requests

• Categorize and classify incidents and service disruptions effectively

• Document incidents by symptoms and resolutions for future reference

• Analyze user-reported problems systematically and identify solutions, including potential side

effects

• Collaborate with global support teams to quickly diagnose and resolve issues, ensuring systems

are restored or responded to as required

• Support information security compliance by ensuring all factory clients operate in a secure

environment aligned with global policies

Your experience includes:

Must Have

o Customer-Centric Mindset - Always prioritize user satisfaction and system reliability.

Treat every issue as important.

o Patience and Empathy - Able to calmly assist users who may be frustrated or unfamiliar

with technology.

o Responsiveness and Accountability - Quick to respond to issues and take ownership until

resolution.

o Attention to Detail - Carefully investigate problems and document findings accurately.

o Team Collaboration - Willing to work closely with developers, infrastructure, and

business teams.

o Basic IT troubleshooting skills (hardware, software, network)