全职 Customer Support Specialist 工作, 薪水, INextLabs Federal Territory 公司招聘中 - Ricebowl

Company Description iNextLabs builds intelligent applications powered by advanced Generative AI for complex, mission-critical enterprise use cases. The company is trusted by organizations worldwide to improve innovation, efficiency, and data-driven decision-making. Its solutions include secure and scalable autonomous agents that enhance customer engagement, employee experiences, and document, media, and data analysis. Working closely with global technology leaders such as Microsoft, Salesforce, HPE, Dell, and F5, iNextLabs helps enterprises and small businesses democratize AI through accessible and impactful applications. The team focuses on delivering future-ready, enterprise-grade AI solutions that empower businesses to achieve their strategic goals.
Role Description The Customer Support Specialist is a full-time, on-site role based in Singapore. This position is responsible for handling customer inquiries, troubleshooting issues, and providing timely, accurate, and empathetic support across multiple channels such as email, chat, and phone. The specialist will collaborate with technical teams to resolve complex problems, document recurring issues, and contribute to knowledge base articles and support resources. Daily activities include monitoring support tickets, following up with customers to ensure satisfaction, gathering feedback to improve products and services, and escalating critical incidents when needed. The role also involves educating customers on product features, best practices, and updates to help them gain maximum value from iNextLabs’ AI solutions.
Qualifications

• Strong Customer Support and Customer Satisfaction skills to manage inquiries, resolve issues, and maintain positive relationships.
• Excellent Interpersonal Skills to communicate clearly, listen actively, and engage with diverse customers and internal teams.
• Solid Technical Support capabilities to troubleshoot software-related problems and coordinate with engineering or product teams.
• Good Analytical Skills to identify patterns in customer issues, suggest improvements, and support data-driven decision-making.
• Relevant experience in a customer-facing role, ideally within technology or SaaS environments.
• Ability to work on-site in Singapore, manage multiple priorities, and remain calm under pressure.
• Proficiency in written and spoken English; additional languages are an advantage.
• Diploma or degree in Business, IT, Communications, or a related field is preferred.