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Pacific Prime Hiring! Full Time Policy Admin Executive in - Ricebowl

Policy Admin Executive

Pacific Prime

Undisclosed

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

Job Responsibilities

  • Upload employee movements (additions, changes, and terminations) into the portal and inform insurers within the established turnaround time.
  • Prepare renewal data for submission to insurers and clients in accordance with the defined process steps.
  • Handle daily exception reports generated from data uploads.
  • Manage assigned accounts, ensuring all account-related matters are attended to in a timely manner.
  • Handle appeals and escalations from clients (HR/employees) relating to medical underwriting.
  • Liaise with underwriters on underwriting requirements and update insurers' decisions in the portal.
  • Liaise with the Contact Centre on policy administration-related matters.
  • Prepare the required documents for mail merge.
  • Seek guidance from the manager on a timely basis for unresolved issues.
  • Remain flexible and maintain a positive attitude towards changing business needs.
  • Adhere to PDPA and compliance requirements, and immediately escalate any violations to the manager.
  • Participate in user acceptance testing (UAT) during renewals, new system feature releases, and new client implementations.
  • Manage day-to-day operational and administrative tasks related to billing.
  • Handle bill adjustment requests and verify invoice details against supporting documents.
  • Check billing data for accuracy in the accounting system and generate Debit Notes when required.
  • Perform any other duties and responsibilities assigned by the manager relating to census management.

Requirements

  • Diploma holder with a minimum of 2–3 years of working experience in the insurance industry.
  • Exercises good judgement and discretion, with a strong customer and quality focus.
  • Proficient in Microsoft Excel (preferred).
  • Strong attention to detail, with excellent written and verbal communication skills.
  • Takes ownership and accountability for assigned tasks, with the ability to prioritize work effectively and see tasks through to completion.
  • More experienced insurance billing specialists are expected to work with minimal direction and supervision.

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