Manpower Malaysia Hiring! Full Time Technical Support Specialist in Federal Territory - Ricebowl

Provides production support and service delivery activities on multiple platforms primarily in End User Computing operation.

About the Role

L1 + L2 support (Onsite + Remote). Work day: Monday to Friday, PH on weekday (team rotation). Work hour: On rotating shift. Current shift arrangement 8am-5pm / 2.30pm-11.30pm. Plenty of opportunities to participate in cross border initiatives.

Responsibilities

• Provide technical assistance (remote and onsite), document diagnostic information, troubleshooting, incident analysis and resolution.
• Investigation and resolution of issues and may also include monitoring for high priority incident tickets.
• Providing colleague education and/or training to users by using knowledge base and/or training materials.
• Close collaboration and act as hands and feet support for other Technology tower projects and initiatives.
• Provisioning of end user computing asset for new hires, refresh, break-fix, and support services.
• Video End Point support for meeting room, conference room, and town hall area.
• End user computing lifecycle management.
• Other ad hoc duties as assigned by the immediate leader.

Qualifications

2 or more years’ experience as technical support role supporting large scale enterprise environment.

Required Skills

• Working knowledge of deploying and supporting windows machines within a large scale enterprise environment.
• With good understanding of Incident, Request fulfilment, and Problem management.
• In depth knowledge in using ticketing tool, preferably ServiceNow.
• In depth knowledge of Windows 11, Office 365, MS Outlook/OneDrive/SharePoint/Teams.
• Knowledgeable in supporting MAC OS and applications.
• Knowledgeable in supporting mobile devices - OS (IOS & Android) and application (MS Intune, Okta).
• Knowledgeable in supporting Audio and Video Conferencing System.
• Knowledgeable in MS Active Directory, MS SCCM, Desktop Imaging Management, Citrix.
• Knowledgeable in GenAI tools including ChatGPT, MS CoPilot.
• Basic understanding of Windows network protocol including DNS, DHCP, WINS, LDAP, and Kerberos.
• Excellent teamwork, interpersonal and communication skills.