Hiring! Full Time CUSTOMER SERVICE OFFICER in WP Kuala Lumpur - Ricebowl

The Customer Service Officer is responsible for overseeing daily front desk operations of the clinic, including patient registration, appointment coordination and administrative support.  This role ensure a smooth patient flow while delivering professional and courteous service to patients and visitors.

Key Responsibilities :

• Greets and welcome customers to the clinic and ensure customers receive attention in a timely professional manner and assist walk-in customers, schedules appointments, answer phone lines and helps customers with question and issues;

• To ensure customers appointments are scheduled, rescheduled or canceled as needed;

• To assist customers in filling out registration forms and enter details into the CMS system.  & scan all completed registration form into the patient’s CMS folder;

• To scheduling follow-up appointments and providing reminders through WhatsApp messages or phone calls;

• To manage and maintain recall system, ensure pending appointments are confirmed;

• To answers all incoming phone calls and fills the schedule for dentist, answers customers enquiries and request for appointments; 

• To verifying methods of payment and collecting payment as needed;

• To manage and organize specialist referral and book appointments accordingly;

• To ensure front desk area is maintained and professional in appearance;

• To ensure customers confidentiality and information are protected;

• To update patient’s information such as address or phone numbers;

• Receive payments for dental services, records and balances cash and card payments;

Requirements :

• Minimum SPM / Diploma in Business Administration, Customer Service, or related field.

• Prior experience in a clinic, dental clinic, or healthcare environment is an advantage.

• Good communication and interpersonal skills.

• Polite, friendly, and able to interact professionally with patients and customers.

• Organized, responsible, and able to multitask in a fast-paced environment.

• Basic computer skills (MS Office, appointment systems, or clinic management software) whenever applicable.

Email resume to :
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