Main functions:
This position is responsible to coordinate and assist the sales team with daily sales general administration activities included managing schedules, filing important documents, communicating relevant information and update database. Responding to inquiry from customers and give after-sales support when requested.
Duties:
General
- Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, coordinate with Logistics personnel to convey/update delivery or shipment information to the customers, and informing them of delays if any.
- Support Sales Team to attain sales target, communicating Sales Team on status of order and position of sales.
- Assist Sales & Marketing Manager and team to prepare and issue customer quotation and Issue Proforma Invoice upon receiving customers PO or order confirmation.
- Follow up with customer for requesting their acknowledgement by signed back the proforma invoice.
- Follow up with customer (normally is oversea customer) for advance or deposit payment within required dateline, to inform superior if the customer did not pay the advance payment / deposit within the time frame.
- Process Sales Orders of Customers in a timely manner to the relevant involved department such as factory, purchasing, logistic and accounts.
- Coordinate with relevant departments on new customers registration and requirements.
- To issue samples request form upon receive instruction from Sales team and liaise with logistic & store for the sample arrangement and delivery.
- Developing and maintaining filing systems of all-important documents such as Customer purchase order, quotation, proforma Invoices and so forth
- Data entry, update customer database and sales record database; compile sales and revenue report and prepare monthly sales report.
- To follow up collection of down payment, partial payment and due debts from customers.
- Maintain and manage the company’s social media accounts, ensuring regular updates and engagement in line with brand guidelines
- Shall take additional responsibilities as instructed by Superior.
Working conditions:
- Based in Setia Alam Office.
- Working Days: Monday to Friday
- Working hours: 9.00 a.m. to – 5.00 p.m. (flexibility to clock in/out within 30 minutes)
- Lunch time: 1 hour break between 12:00 p.m. to 2:00 p.m.
Employment Requirements:
- Possess at least SPM/STPM/Diploma/Advance Diploma, bachelor’s degree in business administration or relevant qualifications.
- Added advantage if related with working experience.
- Good command in Mandarin is essential as have to deal with customers and our China based manufacturers.
- Fresh graduates are encouraged to apply.
- Good business communication skills, technical know-how and business presentation.
Job Type: Full-time
Pay: RM2,500.00 - RM5,000.00 per month
Benefits:
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person