Raffles Builders Hiring! Full Time Manager, Food - Beverages in Johor, Earn up to MYR 6,000 - Ricebowl

1. Business & Financial Management

• Assume full responsibility for the outlet's Profit & Loss (P&L) performance.
• Develop and execute business plans to achieve revenue, profitability, and growth objectives.
• Review and analyse monthly Profit & Loss statements and identify opportunities to improve financial performance.
• Monitor key financial indicators including revenue, gross profit, food cost, beverage cost, labour cost, payroll cost, and operating expenses.
• Prepare annual budgets, sales forecasts, and business projections.
• Conduct monthly business performance reviews and present recommendations to the owner.
• Implement corrective actions to address financial variances and improve profitability.
• Ensure all expenditures are managed within approved budgets and financial guidelines.

2. Operations Management

• Manage and oversee the daily operations of the outlet to ensure smooth and efficient business operations.
• Maintain high standards of food quality, presentation, cleanliness, and customer service.
• Ensure all operational procedures and service standards are consistently followed.
• Monitor outlet performance and implement continuous improvement initiatives.
• Coordinate with kitchen and service teams to ensure operational excellence and customer satisfaction.
• Ensure all equipment, facilities, and assets are properly maintained.

3. Inventory & Procurement Management

• Establish and maintain effective inventory management and stock control systems.
• Conduct regular stock counts and inventory audits.
• Monitor stock movement and investigate inventory variances.
• Minimise wastage, spoilage, and pilferage through effective controls.
• Ensure optimum stock levels are maintained to support business operations.
• Source, negotiate, and manage supplier relationships to obtain the best value and quality.
• Monitor purchasing activities to ensure compliance with approved budgets.

4. Cost Control & Payroll Management

• Monitor and control food cost, beverage cost, labour cost, utility cost, and operating expenses.
• Analyse cost trends and implement measures to improve operational efficiency.
• Develop manpower plans and staff schedules based on business volume and operational requirements.
• Monitor payroll expenses, overtime, allowances, and staffing costs to ensure alignment with budget.
• Identify productivity improvements while maintaining service quality and guest satisfaction.
• Implement cost-saving initiatives without compromising operational standards.

5. Sales, Marketing & Business Development

• Develop and implement sales and marketing strategies to increase revenue and market share.
• Drive outlet promotions, special events, loyalty programmes, and community engagement initiatives.
• Identify new business opportunities and revenue streams.
• Monitor market trends, competitor activities, and customer preferences.
• Work closely with marketing partners and vendors to enhance brand visibility and customer acquisition.
• Recommend menu improvements and pricing strategies to maximise profitability.

6. Customer Experience & Service Excellence

• Ensure exceptional customer service is delivered consistently.
• Address customer feedback, complaints, and service recovery professionally and promptly.
• Monitor customer satisfaction levels and implement improvement plans where necessary.
• Review online ratings and customer feedback from all platforms and take appropriate action.
• Build long-term customer loyalty and repeat business.

7. Leadership & Human Resource Management

• Lead, supervise, coach, and develop all outlet employees.
• Recruit, train, and retain competent team members.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Manage disciplinary matters in accordance with company policies and employment regulations.
• Promote teamwork, accountability, and a positive workplace culture.
• Ensure all employees understand and comply with operational standards and procedures.

8. Compliance, Safety & Administration

• Ensure compliance with all food safety, hygiene, health, and local authority requirements.
• Maintain all necessary licences, permits, and certifications.
• Ensure workplace safety practices are implemented and maintained.
• Prepare and submit operational, financial, inventory, and manpower reports to the owner.
• Conduct regular operational audits and implement corrective actions where required.

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Health insurance
• Meal provided
• Professional development

Work Location: In person