Agensi Pekerjaan Two95 International SDN. BHD. Hiring! Full Time Service Desk Engineer - Hindi Speaker in Federal Territory, Earn up to MYR 5,000 - Ricebowl

Job Description: Service Desk Agent

Position: Service Desk Agent

Location: Kuala Lumpur

Experience Required: 2–4 Years

Job Summary

We are looking for a skilled Service Desk Agent to provide technical support and troubleshooting assistance to end users. The ideal candidate should have hands-on experience in desktop support, infrastructure troubleshooting, and resolving technical issues related to hardware, software, network connectivity, and virtual desktop environments.

Key Responsibilities

• Provide technical support to end users through phone, email, and remote assistance.
• Troubleshoot and resolve issues related to laptops, desktops, VDI, and end-user computing devices.
• Assist users with network connectivity, VPN access, and remote desktop-related issues.
• Perform hardware and software troubleshooting for desktops and laptops.
• Support Active Directory-related tasks and desktop engineering activities.
• Troubleshoot VMware and VDI-related issues.
• Log, track, and manage incidents using ticketing tools such as ServiceNow.
• Provide effective solutions, workarounds, and timely resolution to customer issues.
• Maintain high customer satisfaction through excellent communication and support.
• Proactively identify recurring issues and suggest improvements.

Required Skills & Competencies

Must-Have Skills

• Strong knowledge of End User Computing Devices (Laptop, Desktop, VDI).
• Experience providing technical support over the phone.
• Hands-on experience resolving customer issues related to IT infrastructure.
• Knowledge of network connectivity, PCs, and VPN troubleshooting.
• Experience with Remote Desktop Client software.
• Experience in troubleshooting hardware issues for desktops and laptops.
• Experience with Active Directory and desktop engineering.
• Hands-on experience with VMware and VDI troubleshooting.
• Excellent oral and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to analyze problems and provide effective solutions.
• Ability to anticipate customer needs and proactively identify solutions.

Good-to-Have Skills

• Experience with ServiceNow Ticketing Tool.
• Microsoft Certification.
• Ability to think creatively and provide innovative solutions.

Language Requirements

• Language support required: Hindi

Preferred Candidate Profile

• Strong problem-solving skills with a customer-focused mindset.
• Able to work independently and manage multiple support requests.
• Enthusiastic about maintaining high standards of end-user satisfaction.

Pay: RM4,500.00 - RM5,000.00 per month

Work Location: In person