Haidilao is a globally recognized restaurant brand known for its exceptional customer service, innovative dining experience, and commitment to employee development. We are looking for enthusiastic and service-oriented Hospitality Management Interns who are passionate about the hospitality industry and eager to gain hands-on experience in restaurant operations.
Key Responsibilities
- Deliver outstanding customer service and create memorable dining experiences.
- Welcome guests, assist with seating arrangements, and respond to customer inquiries professionally.
- Support daily restaurant operations, including front-of-house and guest service activities.
- Assist supervisors in maintaining service quality, cleanliness, and food safety standards.
- Learn and apply Haidilao's hospitality standards and operational procedures.
- Collaborate with team members to ensure efficient service during peak periods.
- Handle customer feedback promptly and contribute to continuous service improvement.
- Participate in staff training, team meetings, and operational projects as assigned.
- Support inventory checks, shift preparation, and other operational duties when required.
Qualifications
- Currently pursuing or recently completed a Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, Business, or a related field.
- Strong passion for customer service and the hospitality industry.
- Excellent communication and interpersonal skills.
- Positive attitude, willingness to learn, and ability to work in a fast-paced environment.
- Team player with strong problem-solving skills.
- Flexible to work weekends, public holidays, and rotating shifts when required.
- Multilingual abilities are an advantage.
What You Will Gain
- Practical experience in one of the world's leading restaurant brands.
- Exposure to restaurant operations, customer experience management, and team leadership.
- Professional mentoring and structured on-the-job training.
- Opportunities to develop communication, leadership, and operational management skills.
- Potential career opportunities upon successful completion of the internship.
Join Haidilao and discover how exceptional hospitality creates unforgettable dining experiences while building a rewarding career in the hospitality industry.
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Work Location: In person