全职 IT Helpdesk Support 工作, 薪水 up to MYR 2,200, ARIZ DIGITAL SDN BHD Federal Territory 公司招聘中 - Ricebowl

Handle Tickets: Answer IT requests via the ticketing system, email, or chat.

Fix Tech Issues: Troubleshoot hardware (laptops, printers) and software (Windows, Mac, Microsoft 365).

Manage Accounts: Reset passwords and handle IT setups for new hires and departures.

Escalate: Pass complex problems to senior IT engineers when necessary.

Document: Keep track of IT equipment inventory and write simple "how-to" notes. Performance Goals (KPIs)

SLA Success: Meet the time targets above on 95% of your tickets.

First-Try Fixes: Solve 70% of routine problems during the very first conversation.

Happy Users: Keep an average user satisfaction score of at least 4.5 out of 5.

REQUIREMENTS:

1 to 3 years of IT support or helpdesk experience.

Strong knowledge of Windows/Mac systems and Microsoft 365.

Familiarity with IT ticketing software (like ServiceNow, Jira, or Zendesk).

Great customer service skills and the ability to explain tech to non-tech people without jargon.

Job Type: Contract

Pay: RM2,000.00 - RM2,200.00 per month

Education:

• Diploma/Advanced Diploma (Required)

Work Location: In person