Tackly Hardware & Machinery Hiring! Full Time Inside Sales Executive in Federal Territory - Ricebowl

We are looking for an Inside Sales Executive to reconnect with our existing customer database, update customer information, identify sales opportunities and support repeat business growth.

Key Responsibilities

1. Customer Reactivation

Call and WhatsApp existing customers who have purchased from the company before.

Reconnect with inactive customers and understand their current business needs.

Build relationship with customers and create future follow-up opportunities.

2. Customer Database Update

Update customer company name, contact person, phone number, email and WhatsApp details.

Identify customer industry, machine usage, current brand/model, service needs and future purchase plans.

Categorize customers by industry, potential, product interest and follow-up status.

Maintain accurate records in CRM, Excel or company system.

3. Sales Lead Generation

Identify potential needs for air compressors, pneumatic tools, spare parts, service, workshop equipment and industrial machinery.

Pass qualified leads to outdoor sales, counter sales or service team for follow-up.

Arrange quotation follow-up and remind sales team on pending opportunities.

Help increase repeat sales from existing customers.

4. Daily KPI

Achieve daily call target.

Achieve daily customer information update target.

Generate qualified leads from existing customers.

Prepare simple daily and weekly call reports.

Requirements

Minimum SPM, Diploma or equivalent.

Experience in telesales, inside sales, customer service, sales admin or B2B sales support is preferred.

Fresh candidates with good attitude and strong communication skills may apply.

Able to communicate in Mandarin, Bahasa Malaysia and English.

Comfortable making phone calls and WhatsApp follow-up every day.

Good discipline in recording information accurately.

Basic computer skills such as Excel, Google Sheets or CRM system.

Responsible, patient, proactive and willing to learn about industrial products.

Preferred Candidate

Someone who enjoys talking to customers.

Able to follow a call script but also speak naturally.

Good follow-up attitude.

Experience in hardware, machinery, automotive, industrial supply, spare parts, building materials or B2B trading will be an advantage.

Salary Package

Basic salary: RM2,800–RM4,200 depending on experience.

Performance incentive based on customer data updated, qualified leads generated and successful sales conversion.

EPF, SOCSO and EIS provided.

Product training will be provided.

Example KPI

Daily call attempts.

Connected customer calls.

Completed customer profiles.

Qualified sales leads generated.

Follow-up opportunities created.

Reactivated customers who purchase again.

Working Location

Kepong, Kuala Lumpur

How to Apply

Interested candidates may send resume with current salary, expected salary and availability.