Capgemini Hiring! Full Time Service Desk Specialist in Federal Territory - Ricebowl

Job Profile Summary:

Provide first-level Information Technology support to users. You will work closely with various IT teams to deliver timely, effective and customer-focused support to the distribution channels.

Job Description:

• Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
• Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
• Work closely with team members and leaders to achieve quality outcomes and productivity targets.
• Channel and escalate unresolved issues or complaints to relevant stakeholders or the next level of support in accordance with agreed procedures.
• Participate in ad hoc projects and initiatives as required.
• Proactively identify areas for service and process improvement and provide recommendations to the team leader.
• Provide onsite system support when required.

Working Experience:

• More than 1 year of experience in a similar IT support or service desk role.

Education:

• Diploma or Degree in Information Technology or a related field of study with proficiency in English.