Inter Island Group Hiring! Full Time Customer Service (Logistics - Freight Forwarding) in Federal Territory - Ricebowl

We're looking for a proactive and customer-focused Customer Service Executive to join our growing logistics team. This role is ideal for candidates with experience in customer service and freight forwarding who enjoy working in a fast-paced environment while delivering excellent support to customers and overseas partners.

Key Responsibilities

• Handle customer enquiries via phone, email, and live chat professionally and promptly.
• Coordinate shipment consolidation (Air & Ocean Freight) with overseas agents.
• Work closely with the Operations team to ensure timely shipment delivery.
• Follow up on customer requests and resolve issues efficiently.
• Identify customer needs and provide appropriate solutions.
• Maintain excellent customer relationships through effective communication.
• Ensure timely updates on shipment status and service-related matters.

Requirements

• Minimum 3 years of Customer Service experience, preferably in logistics, shipping, or freight forwarding.
• Proficient in Microsoft Office (Excel, Outlook, and Word).
• Strong communication, presentation, and interpersonal skills.
• Able to work under pressure in a fast-paced environment.
• Team player with strong problem-solving skills.

Work Location: In person