Orientage Hiring! Full Time Customer Service - Declaration Assistant in Selangor, Earn up to MYR 3,500 - Ricebowl

Job Responsibilities

• Receive, review, verify and process documentation from customer, shipping agent, co-loader, customs agent & overseas offices/agents;
• Inform delivering parties of customs clearance, delivery instructions and required information;
• Handle daily tasks, customer enquiries, inbound & outbound shipments;
• Work closely with customers & suppliers to ensure smooth operation planning;
• Preparation of shipping documents;
• Monitor shipment status and provide timely updates to customers;
• Assist customers with inquiries (via email & telephone);
• Meet KPI standards, as per the company’s procedures;
• Arrange for transportation, warehousing, or product distribution of imported or exported products;
• Handling customer’s enquiries and shipment closely;
• Able to handle Air & Ocean (FCL & LCL) shipment for exportation & importation;
• All correspondence, relevant to a specific job file, must be kept in the job file at all times and updating into company’s system;
• To build close, strong relationships with all customers, hauliers, trucking vendor and agents as well;
• Declaration of ZB1, ZB2 & ZB4;
• Custom declaration – K1, K2, K3, K8;
• Any other ad-hoc duties as required.

Job Requirements

• Candidate must possess at least a SPM / higher Secondary / STPM;
• Min 1 year working experience in related field;
• Computer literate (MS Excel & Ms Word);
• Pleasant personal, dynamic and aggressive;
• Required language: English & Bahasa Malaysia;
• Effective communication and interpersonal skills;
• Excellent work ethics and able to work independently and responsible with minimal supervision;
• Good command / familiar with web-based applications (Port & Carrier systems), Microsoft Office applications & general computer knowledge;
• Knowledge on HS Codes;
• Knowledge in ISO 9001, ISO 22000 and GMP will be an added advantage.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Work Location: In person