KOMARK Hiring! Full Time Customer Service Assistant in Johor, Earn up to MYR 2,000 - Ricebowl

Roles & Responsibilities

• Coordinate with Customers, Production, and Sales teams on outstanding order deliveries, customer complaints, service matters, and enquiries.
• Issue Job Sheets and retrieve the correct Label Approval Folder.
• Handle the issuance and processing of Debit Notes and Credit Notes.
• Manage Customs application and transportation/shipment documentation.
• Prepare Delivery Orders (DO) and Invoices.
• Control and distribute Customer Specification Change Notes.
• Prepare Purchase Requisitions for machinery and retail-related items (where applicable).
• Coordinate transportation arrangements.
• Maintain, update, and file Label Approval Folders.
• Update and provide the latest Statement of Account to customers.
• Process and issue job orders.
• Provide administrative support as required.
• Respond to customer enquiries and provide timely assistance.
• Perform any other duties and responsibilities assigned by the immediate superior.

Other Responsibilities

• Ensure compliance with the Company's Quality Management Systems, including ISO 9001, ISO 13485, FSSC 22000, and any other applicable quality requirements.
• Undertake additional tasks and responsibilities as assigned by the Head of Department (HOD) and Management.

Core Competencies / Skills Required

• Computer literate with good knowledge of Microsoft Office and related systems.
• Knowledge of Customs regulations, transportation, and shipment documentation.
• Good communication and coordination skills.
• Able to work independently, prioritize tasks, and meet deadlines.

Job Requirements

• Minimum Education: Diploma or higher qualification.
• Minimum Experience: At least 1 year of relevant working experience.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,000.00 per month

Work Location: In person