Front Desk Assistant
Seeds Hotel is a hospitality-driven establishment committed to delivering exceptional guest experiences. We pride ourselves on creating a welcoming environment where every guest feels valued. We are seeking a proactive and customer-oriented Front Desk Assistant to join our team.
Responsibilities
- Greet guests warmly upon arrival and ensure smooth check-in/check-out processes.
- Handle reservations, cancellations, and room assignments efficiently.
- Answer phone calls, emails, and guest inquiries with professionalism.
- Provide accurate information about hotel services, amenities, and local attractions.
- Process payments and maintain accurate records of transactions.
- Coordinate with housekeeping and other departments to meet guest needs.
- Address guest concerns promptly and escalate issues when necessary.
- Maintain a clean, organized, and welcoming front desk area.
Requirements
- Previous experience in hospitality or customer service preferred.
- Strong communication and interpersonal skills.
- Basic computer skills (MS Office, reservation systems).
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
- Fresh graduate are welcome
Benefits
- Competitive salary and performance incentives.
- Training and career development opportunities.
- Staff discounts on hotel services.
- Supportive team environment.
- Annual Leave
- Medical leave
- EPF Socso
Any inquiry do not hesitate to contact us - ************* / *************
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,700.00 - RM2,500.00 per month
Benefits:
- Free parking
- Opportunities for promotion
- Professional development
Work Location: In person