全职 ServiceNow SME Jobs, in Atyeti Inc - Ricebowl

ServiceNow Subject Matter Expert (SME) – Contract Management

Key Responsibilities

• Lead the design, configuration, and customisation of the ServiceNow Contract Management module.
• Enhance existing workflows and approval processes to support complex multi-level approval requirements beyond standard platform capabilities.
• Analyse and work within a highly customised ServiceNow environment while ensuring new enhancements integrate seamlessly with existing implementations.
• Design and implement integrations between ServiceNow modules, particularly between the IT Service Catalogue and Contract Management.
• Configure and extend ServiceNow data models, forms, fields, business rules, workflows, and related platform components.
• Develop dashboards and reports to provide visibility into contract renewals, approval status, operational metrics, and management reporting.
• Collaborate with business users to gather requirements, translate business processes into technical solutions, and recommend best practices.
• Support solution design, testing, deployment, documentation, and knowledge transfer activities.
• Provide technical leadership and guidance to project teams throughout the implementation lifecycle.

Required Technical Skills

• Strong hands-on experience with ServiceNow Contract Management, including:
• Module configuration
• Field extensions
• Workflow customisation
• Form and data model configuration
• Solid experience with ServiceNow IT Service Management (ITSM) and Service Catalogue, including approval workflow design.
• Deep understanding of the ServiceNow Workflow Engine and Flow Designer, with experience implementing complex multi-level approval architectures.
• Experience designing and supporting ServiceNow module-to-module integrations, particularly synchronisation between IT Service Catalogue and Contract Management.
• Experience developing ServiceNow reports, dashboards, and performance metrics.

Functional & Domain Expertise

The ideal candidate should possess strong business process knowledge in addition to technical expertise, including:

• Vendor and Contract Lifecycle Management processes.
• Financial services or banking environments with knowledge of:
• Budget approval controls
• Governance frameworks
• Multi-tier approval processes
• Regulatory compliance
• Third-Party Risk Management (TPRM), including:
• Material sourcing classifications
• Risk assessment attributes
• Vendor risk data structures
• Ability to analyse, troubleshoot, and enhance complex, highly customised ServiceNow implementations.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) certifications are highly desirable.
• Experience delivering ServiceNow implementations for banking or financial institutions in Singapore or the region.
• Prior consulting experience with client-facing project delivery is highly preferred.

What We're Looking For

• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication abilities.
• Ability to translate business requirements into scalable ServiceNow solutions.
• Comfortable working in fast-paced consulting environments with multiple stakeholders.
• Ability to work independently while collaborating effectively within cross-functional teams.