EPS Consultants Hiring! Full Time Spa Manager in Selangor - Ricebowl

The Spa Manager is responsible for the overall leadership and performance of the spa. This role combines operational excellence, people leadership, guest experience management, and strong commercial acumen. The successful candidate will act as both a strategic leader and hands-on operator, ensuring the spa runs efficiently while consistently exceeding guest expectations.

• Oversee day-to-day spa operations, ensuring smooth scheduling, optimal room utilization, and efficient therapist deployment.
• Lead, inspire, and manage a multicultural team of international therapists and local support staff.
• Maintain a minimum 4.8-star rating across Google and relevant social media platforms.
• Develop and implement client retention initiatives, including loyalty programmes, memberships, and personalised follow-ups.
• Manage inventory of all spa products, consumables, and retail items
• Act as a brand ambassador for Genius Palms within the Glenmarie community and beyond
• Own and manage the spa’s Profit & Loss (P&L) performance.
• Drive revenue growth through pricing strategy, menu engineering, retail sales, and membership programmes

Requirement

• sMinimum 5–7 years of managerial experience in a spa, wellness, hospitality, or luxury service environment
• .Strong understanding of spa treatments, wellness concepts, and luxury service standards
• .Proven leadership, communication, and problem-solving skills
• .Strong commercial and financial acume