Serba Wangi Hiring! Full Time E-Commerce Officer in Selangor - Ricebowl

We are seeking a proactive and detail-oriented E-commerce Officer to support and optimise our online sales operations. The ideal candidate will be responsible for managing product listings across multiple e-commerce platforms, coordinating promotional campaigns, analysing sales performance, and collaborating with cross-functional teams to ensure seamless order fulfilment and an excellent online customer experience while driving the growth of our digital sales channels.

Key Responsibilities

1. E-Commerce Support

Responsible for managing and optimizing selected product categories at our website,Tiktok, Shopee and Lazada.

Driving the product category’s sales and growth, as well as maintaining online product range.

Liaise with procurement team and brand supplier to obtain new arrivals and promotional deals.

Assist in launching promotional campaigns, including setting promo code, briefing designer on marketing materials ie web banners, social media posts.

Monitor competitor’s marketing strategy and study market trends

2. Reporting & Analytics

Generate regular and comprehensive reports on key e-commerce metrics, including sales performance, traffic, conversion rates, and campaign effectiveness.

Utilize analytics tools (e.g., Power BI, Google Analytics) to interpret data, provide actionable insights, and drive data-backed decisions for growth.

Monitor competitor activity and market trends to ensure the company maintains a competitive edge.

3. Cross-Functional Collaboration

Serve as the point of contact for day-to-day e-commerce tasks, working closely with Marketing for traffic generation and campaign alignment.

Coordinate with the Commercial/Buying team regarding product assortment planning, pricing, and promotional strategies.

Liaise with the Warehouse/Operations team to streamline order fulfilment, logistics, and inventory accuracy.

Liaise with internal and external stakeholders to ensure smooth execution of tasks.

Any other assignments as directed by immediate superior as and when required.

Requirements

1-2 years of professional work experience in an e-commerce, retail, or business development role.

Bachelor's Degree in a related field (e.g., Business, Marketing, E-Commerce, or equivalent practical experience).

Strong business acumen backed by an analytical mindset. Comfort generating, evaluating, and presenting various forecasts, metrics, and business analyses (e.g., sales, conversion, inventory).

Advanced Microsoft Excel skills are highly preferred for data manipulation and reporting.

Exceptional communication skills with a proven ability to interact, coordinate, and build strong relationships with multiple internal teams (e.g., Marketing, Commercial, Warehouse).

A highly motivated self-starter who takes ownership of tasks, is passionate about driving measurable results, and is comfortable thriving in a fast-moving, dynamic business environment.

Excellent attention to detail and a strong ability to plan, prioritize, and organize a demanding workload autonomously.

Innovative and proactive problem-solver capable of dissecting the root causes of issues and implementing sustainable solutions.

Skills & Competencies:

Team player, energetic, able to multitask and work independently.

Experience in managing online store will be given priority.

Knowledge in Food products and Food retail industry is an added advantage.

Preferably with E-commerce experience

May required to conduct live hosting

Understanding of culture and social trends

Basic understanding of social platforms