- Jln Tambur Bishan Central Region (Singapore) Singapore
全职 Customer Care Executive 工作, 薪水 up to SGD 2,900, RENTOKIL INITIAL SINGAPORE Central Region (Singapore) 公司招聘中 - Ricebowl
Customer Care Executive
RENTOKIL INITIAL SINGAPORE
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职位描述
岗位职责
We are seeking a proactive and customer-focused Customer Care Executive
to manage client accounts, strengthen customer relationships, improve retention, and identify opportunities for upselling and cross-selling. The ideal candidate will act as the primary point of contact for customers, ensuring a positive customer experience while supporting revenue growth and long-term customer loyalty.
Key Responsibilities
Account Management
Serve as the primary contact for assigned customer accounts.
Build and maintain strong, long-term relationships with customers via F2F interaction.
Understand customer needs, business goals, and challenges to provide appropriate solutions.
Conduct regular follow-ups and account reviews to ensure customer satisfaction.
Customer Retention
Monitor customer engagement to identify retention risks.
Proactively address concerns and resolve complaints to prevent churn.
Gather customer feedback and recommend improvements to services and processes.
Maintain high levels of customer satisfaction and loyalty.
Upselling & Cross-Selling
Identify opportunities to upsell additional products, services, or upgrades.
Customer Support & Administration
Respond to customer inquiries via phone, email, chat, or other channels.
Follow up on contract renewals, negotiate on Price Increases, service package and other account related activities.
Maintain accurate customer records in our in-house system
Requirements
Customer Service, Call Centre and Sales Administration experiences preferred
Proficient in Google Applications and good computer/IT literacy
No prior experience required (On-The-Job training will be provided)
Positive communication skills and customer service-orientedness
Good work ethic standards, independent and a team collaborator
High resilience and composure (Handle complaints and unpleasant customers)
Strong multi-tasking, analytical and meticulous abilities
to manage client accounts, strengthen customer relationships, improve retention, and identify opportunities for upselling and cross-selling. The ideal candidate will act as the primary point of contact for customers, ensuring a positive customer experience while supporting revenue growth and long-term customer loyalty.
Key Responsibilities
Account Management
Serve as the primary contact for assigned customer accounts.
Build and maintain strong, long-term relationships with customers via F2F interaction.
Understand customer needs, business goals, and challenges to provide appropriate solutions.
Conduct regular follow-ups and account reviews to ensure customer satisfaction.
Customer Retention
Monitor customer engagement to identify retention risks.
Proactively address concerns and resolve complaints to prevent churn.
Gather customer feedback and recommend improvements to services and processes.
Maintain high levels of customer satisfaction and loyalty.
Upselling & Cross-Selling
Identify opportunities to upsell additional products, services, or upgrades.
Customer Support & Administration
Respond to customer inquiries via phone, email, chat, or other channels.
Follow up on contract renewals, negotiate on Price Increases, service package and other account related activities.
Maintain accurate customer records in our in-house system
Requirements
Customer Service, Call Centre and Sales Administration experiences preferred
Proficient in Google Applications and good computer/IT literacy
No prior experience required (On-The-Job training will be provided)
Positive communication skills and customer service-orientedness
Good work ethic standards, independent and a team collaborator
High resilience and composure (Handle complaints and unpleasant customers)
Strong multi-tasking, analytical and meticulous abilities
重要安全守则
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