Job Purpose: To provide comprehensive operational support to the COO by conducting daily departmental walkthroughs, identifying and tracking critical risks, ensuring the timely execution of action items, and managing core administrative functions to drive cross-departmental efficiency.
Key Responsibilities:
- Operational Walkthroughs & Reporting: Conduct structured daily morning checks across Admin, Procurement, Warehouse, and Lab Operations to evaluate workflows, workspace conditions, and blockers. Compile and deliver a concise Daily Operations Brief to the COO by 10:00 AM.
- Risk Identification & Escalation: Monitor and classify operational issues using a RAG (Red/Amber/Green) system. Immediately escalate critical red flags to the COO with context and follow up daily until resolved.
- Action Item Follow-Through: Maintain the COO Action Log, track assigned tasks across departments, and coordinate with team leads to ensure deadlines are met, flagging delays promptly.
- Operational Administrative Support: Manage administrative tasks for the COO, including drafting correspondence, document filing, tracking proposals, and preparing agendas, documentation packs, and minutes for meetings.
Desired Skills and competency requirements:
- Diploma or Bachelor’s Degree in Business Administration, Operations Management, or a related field.
- 1–3 years of experience in an administrative, operations coordinator, or project support role.
- Prior exposure to an operational environment (manufacturing, logistics, laboratory, or technical services) is a strong advantage.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), AI tools and comfort with digital documentation tools.
- Strong written and spoken English and Bahasa Malaysia.