jobs in Temasek Polytechnic

Temasek Polytechnic Hiring! Full Time Executive-Customer Engagement (2-year contract) in - Ricebowl

Executive-Customer Engagement (2-year contract)

Temasek Polytechnic

Undisclosed

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

What The Role Is

This is a customer facing position with the Temasek SkillsFuture Academy.

What You Will Be Working On

The Customer Engagement Executive will be expected to perform the following responsibilities when appointed:

  • Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days.
  • Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins)
  • Conduct lead follow-up on programme/course enquiries, including tracking responses and closing the loop with customers.
  • Resolve concerns and complaints effectively, aiming for first-contact resolution.
  • Support operations at the TSA One-Stop Centre to ensure a customer-ready environment.
  • Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad-hoc duties as required.

What We Are Looking For

  • Qualification in any discipline with at least 2 years of experience in customer facing / engagement positions.
  • Service quality mind-set with good communication skills.
  • Meticulous and systematic.
  • A team player with high initiative, resourceful and savvy with digital technology.
  • Good time management, ability to multi-task and prioritise work.
  • Proficient in Microsoft Office Suite applications, including Excel, PowerPoint, and Word.

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