Klinik Hello Doctor Hiring! Full Time Wellness Assistant in Selangor, Earn up to MYR 3,000 - Ricebowl

Job Title: Wellness Assistant

Location: Wellthy Wellness Centre

Job Overview

Wellthy Wellness Centre is looking for a motivated, service-oriented, and wellness-focused Wellness Assistant to join our growing team.

This position is suitable for someone who enjoys communicating with clients, providing excellent customer service, and supporting the daily operations of a wellness centre. The ideal candidate is friendly, proactive, responsible, well-presented, and interested in building a long-term career in the wellness and healthcare industry.

In this role, you will assist with client registration, appointment scheduling, payment collection, wellness programme coordination, basic administrative tasks, client follow-up, treatment preparation, and the professional promotion of suitable wellness services and packages.

Key Responsibilities

Wellness Centre Operations & Front Desk Support

• Manage client registration, appointments, rescheduling, billing, and payment collection.
• Coordinate client flow from registration, consultation, treatment, and checkout.
• Prepare consultation rooms, treatment areas, equipment, and relevant materials before each session.
• Ensure the reception area, consultation rooms, treatment rooms, and overall centre environment remain clean, organised, comfortable, and presentable.
• Monitor stock levels for wellness products, consumables, treatment supplies, and operational items.
• Assist wellness practitioners, doctors, therapists, and team members during consultations or procedures when required.
• Ensure client records, consent forms, treatment documentation, payment records, and daily operational tasks are completed accurately.
• Follow all centre procedures, hygiene standards, safety requirements, and confidentiality policies.

Client Service & Communication

• Welcome clients in a friendly, professional, and respectful manner.
• Understand clients’ general concerns and direct them to the appropriate wellness practitioner or service.
• Provide clear and accurate information regarding wellness services, programmes, packages, promotions, and follow-up sessions.
• Coordinate appointment reminders and follow-up communication through phone calls, WhatsApp, or other approved communication channels.
• Encourage clients to complete their recommended wellness programmes and attend scheduled follow-up sessions.
• Handle client enquiries, feedback, and basic concerns professionally.
• Assist in maintaining a positive, personalised, and comfortable client experience.
• Build good relationships with clients to support satisfaction, trust, and long-term retention.

Wellness Programme & Treatment Support

• Assist in preparing clients before wellness consultations, assessments, or treatments.
• Support basic wellness assessments or measurements after receiving proper training.
• Prepare wellness programme materials, treatment supplies, client forms, and relevant equipment.
• Ensure treatment rooms are reset, sanitised, and ready for the next client.
• Assist clients in understanding general preparation or aftercare instructions provided by the practitioner.
• Monitor scheduled client sessions and communicate any delays or changes professionally.
• Maintain client privacy, dignity, comfort, and confidentiality at all times.

Sales Support & Centre Growth

• Explain suitable wellness services, programmes, packages, memberships, and products based on client needs.
• Support daily and monthly sales targets, client conversion, programme enrolment, and service awareness.
• Assist in following up with potential clients who have made enquiries but have not confirmed an appointment.
• Encourage existing clients to continue appropriate wellness programmes, follow-up sessions, or maintenance plans.
• Participate in promotional activities, wellness events, roadshows, health campaigns, and client engagement programmes.
• Identify opportunities to improve client experience, service delivery, workflow, and overall centre performance.
• Work closely with the wellness team to achieve operational, service, and revenue goals.
• Promote services professionally, responsibly, and ethically without pressuring clients.

Requirements

• Minimum Diploma, Degree, or equivalent qualification in any field.
• Qualification in wellness, healthcare administration, nursing, medical assistance, physiotherapy, nutrition, hospitality, beauty, customer service, or a related field will be an advantage.
• Previous experience in wellness centres, clinics, healthcare, beauty and aesthetics, hospitality, customer service, retail, or sales is preferred but not compulsory.
• Basic computer skills, including appointment systems, billing, WhatsApp communication, Microsoft Office, and simple documentation.
• Able to work shifts, weekends, evenings, or public holidays when required.
• Good communication skills, positive attitude, discipline, and professional appearance.
• Able to multitask and remain calm in a busy client-service environment.
• Willing to learn about wellness services, treatments, client handling, and service communication.
• Able to accept feedback and continuously improve performance.
• Comfortable working with sales targets, KPIs, and client follow-up activities.

Preferred Candidate Qualities

• Friendly, confident, approachable, and client-focused.
• Passionate about wellness, healthy living, and helping clients improve their overall well-being.
• Responsible and able to take ownership of assigned duties.
• Comfortable communicating with clients from different backgrounds.
• Able to explain services clearly and professionally.
• Proactive in solving problems and improving workflow.
• Detail-oriented when managing appointments, payments, records, and client information.
• A team player with a positive and growth-oriented mindset.
• Presentable, punctual, disciplined, and professional.
• Interested in long-term career development within wellness centre operations and management.

What We Offer

• Competitive basic salary.
• Performance-based incentives and commissions.
• Structured training in client handling, wellness centre operations, service communication, and programme coordination.
• Exposure to wellness services, preventive health programmes, and client experience management.
• Opportunity for career growth into Senior Wellness Assistant, Wellness Consultant, Centre Supervisor, or Operations role.
• Supportive working environment that values teamwork, initiative, professionalism, and continuous improvement.
• Opportunities to participate in wellness campaigns, events, and centre development initiatives.

Additional Advantage

Candidates with experience in customer service, sales, wellness services, healthcare, beauty and aesthetics, hospitality, client consultation, clinic operations, or administrative work are encouraged to apply.

Candidates who are confident in communicating with clients, explaining wellness programmes, conducting follow-ups, supporting sales performance, and contributing to centre growth will have an added advantage.

Apply Now

Join Wellthy Wellness Centre if you are looking for a meaningful role where your attitude, communication skills, teamwork, performance, and contribution towards improving clients’ well-being are valued.

Pay: RM1,800.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person