Cogoport Hiring! Full Time Customer Service - Operations Executive (Mandarin Speaking) in Federal Territory - Ricebowl

Location: Shah Alam, Selangor, Malaysia (On Site)

Cogoport is an AI powered Global Trade Platform transforming the way businesses manage international trade and logistics.

Operating across more than 180 countries, we combine technology, logistics expertise, and digital innovation to simplify global supply chains through intelligent freight management, customs, transportation, warehousing, and trade finance solutions.

At Cogoport, we believe technology should remove complexity from global trade. Our mission is to make international logistics faster, smarter, and more transparent while creating exceptional experiences for our customers and partners worldwide.

If you're passionate about logistics, technology, customer success, and building a global career, we'd love to meet you.

As a Customer Service & Operations Executive (Mandarin Speaking), you will be responsible for delivering an outstanding customer experience while coordinating international freight operations from booking through final delivery.

You will work closely with customers, overseas agents, shipping lines, airlines, transport providers, customs brokers, and internal teams to ensure every shipment is executed accurately, efficiently, and on time.

This role is ideal for someone who enjoys solving problems, communicating with customers, and working in a fast paced international logistics environment.

• Build strong relationships with customers through professional and proactive communication.

• Handle customer enquiries via phone, email, WhatsApp, and digital platforms.

• Provide shipment updates, quotations, operational advice, and logistics solutions.

• Resolve customer issues promptly while maintaining high service standards.

• Coordinate international air, ocean, and land freight shipments.

• Arrange bookings with carriers, overseas agents, and transport providers.

• Prepare and verify shipping documentation.

• Monitor shipment milestones from origin to destination.

• Coordinate customs clearance and delivery activities.

• Ensure operational accuracy and timely execution of every shipment.

• Work closely with Sales, Pricing, Finance, Procurement, and Overseas offices.

• Coordinate with global partners across Asia, Europe, the Americas, and other regions.

• Escalate operational exceptions and provide practical solutions.

• Identify recurring operational issues and recommend improvements.

• Support process automation and digital workflow initiatives.

• Maintain operational KPIs and service quality standards.

Fluent in Mandarin and English (spoken and written)

Excellent communication and interpersonal skills

Strong customer service mindset

Highly organised with strong attention to detail

Able to multitask in a fast paced environment

Good problem solving and decision making abilities

Proficient in Microsoft Office and digital systems

• Previous experience in Freight Forwarding

• Logistics

• Supply Chain

• Shipping

• International Trade

• Import & Export Operations

• Customer Service

Fresh graduates with the right attitude and willingness to learn are encouraged to apply.

Work with one of the world's fastest growing AI powered logistics platforms.

Regional and international career development opportunities.

Exposure to global customers across multiple industries.

Continuous learning and professional development.

Collaborative and technology driven work environment.

Be part of a team transforming the future of global trade.

Mandatory

• Mandarin

• English

Full Time

Shah Alam, Selangor, Malaysia

• Technology • Logistics • Supply Chain • International Trade • Digital Freight Forwarding