全职 Customer Relations Assistant Jobs, salary up to MYR 3,200 in Elken Service Sdn Bhd Skudai - Ricebowl

Attractive Incentive Scheme on top of Basic Salary!!!

Job Responsibilities :

• To resolve customer complaint in a prompt and efficient manner.

• To liaise with relevant departments in solving problem in an effective & timely manner.

• To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide.

• To monitor on the status of Customer Feedback Form (CFF ) raised.

• To ensure all postponement jobs are duly arranged.

• To prepare and send the service reminder notice to customers whose Bio-pure sets are due for service (if any)

• To analyze on data collected from customer satisfaction feedback survey and submit to superior for review.

• To assist in preparing of monthly management report.

• To ensure all new warranty cards received are updated into CRMS.

• To attend to any other job functions assigned by superior from time to time.

Requirements :

• Possess minimum SPM or equivalent.

• At least 1 year(s) of working experience in the related field is required for this position.

• Able to communicate with clients in English, Bahasa Malaysia and Mandarin.