Prudential Assurance Company Singapore Hiring! Full Time Customer Relations Associate in - Ricebowl

Company Description Prudential Assurance Company Singapore, an indirect wholly-owned subsidiary of Prudential plc, is one of Singapore’s leading life and health insurance providers and a market leader in protection, savings, and investment-linked plans. With S$66.3 billion in assets under management as at 31 December 2025 and an ‘AA’ financial strength rating from Standard & Poor’s, the company offers a stable and reputable environment for professionals. Prudential serves more than one million customers through a network of 5,400 financial representatives, its financial advisory arm Prudential Financial Advisers Singapore, and bank partners. Its services span individual, corporate, and SME clients, including specialised enterprise solutions and Opus by Prudential for high net worth customers. Over 1,200 employees are focused on creating best-in-class customer experiences and fulfilling the company’s purpose to be partners for every life and protectors for every future.

Role Description The Customer Relations Associate is a full-time, on-site role based in Singapore. This role involves handling customer inquiries and requests across various channels, providing timely and accurate information on policies, claims, and services, and resolving issues in a professional and empathetic manner. The associate will support customer retention initiatives, follow up on service requests, and proactively identify opportunities to improve customer satisfaction and engagement. Daily responsibilities include maintaining detailed records of interactions, collaborating with internal teams to address complex cases, and adhering to service-level standards and regulatory requirements. The role also entails contributing feedback to enhance customer service processes and participating in training to stay current on product offerings and company policies.

Qualifications

• Strong customer-facing skills, including Customer Service, Sales and Customer Support capabilities.
• Ability to drive positive customer outcomes through Customer Satisfaction and Customer Retention focus.
• Excellent Communication skills, both written and verbal, with the ability to explain complex information clearly.
• Proven problem-solving skills, attention to detail, and the ability to manage multiple cases simultaneously.
• Local Diploma or degree
• Ability to work collaboratively in a diverse team and maintain a professional, customer-first mindset.
• Fluent English and Mandarin
• No foreign quota