Informa Group Plc. Hiring! Full Time Sales Operations Executive in - Ricebowl

The role will be based at Bugis Junction office.

We are hiring a Sales Operations Executive for our Sales Operations team in Singapore. 

The Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events/products across regions. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, data management & floorplan management. The role will drive consistency and quality in the Sales teams and act as a key link between multiple stakeholders at a given time. Being able to prioritize tasks would be essential due to the multiple events that’s being required to handle. Attending events local/overseas to support Sales & Operations team to ensure the smooth success of the event.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Sales Administration & Team Support

• Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
• Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
• Ensure customer queries are answered and/or resolved in a timely manner
• Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
• Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
• Act as key liaison point with Event Operations team for customer data and Event floor plan queries

Prioritizing tasks and eye for details

• Where required, support Event team in organisation of sales events
• CRM (Salesforce) / invoicing system (EMS) support to sales teams
• Serve as Subject Matter Experts (SME) on ************* business process for sales teams, cross training and sharing knowledge
• Support data entry into invoicing system and ************* and ensure accuracy through period analysis

Reporting, Data Analysis & Investigation

• Perform Salesforce (CRM) reporting and ad-hoc reports as requested
• Where relevant manage integration of International Joint Venture reports
• Support Sales team with proactive insight and trend analysis

Testing & Improving Salesforce Development

• Act as liaison between Sales team and CRM team to gather regular system feedback
• Help identify priorities for development and gather requirements
• Perform User Acceptance Testing

• University Bachelor’s Degree / University of Business Admin / Applied Sciences qualification
• Minimum 1 years of sales support experience across international regions and cultures
• Strong organization, time management skills and ability to work with senior internal stakeholders
• Experience of data analysis and manipulation
• Ability to proactively handle and respond to internal & external stakeholders
• Interpersonal skills, confident personality, high level of enthusiasm

OTHER PREFERRED ATTRIBUTES:

• Experience with Salesforce (Sales Cloud) will be an advantage
• MS Office