Xweave.io Hiring! Full Time Payment Operations (Cross-Border Realtime) in - Ricebowl

About Xweave

Xweave is a Temasek-incubated, Jungle-backed fintech startup building the infrastructure that powers the future of cross-border money movement.

We build cross-border payments orchestration infrastructure for institutional money movers, enabling clients to move money across borders faster, without pre-funding, with full transaction traceability, and across regulated fiat and stablecoin payment rails.

As an early-stage startup, we’re building products, processes, and engineering capabilities from the ground up. If you enjoy solving meaningful technical problems, working with modern technologies, and having a direct impact on the product and company, you’ll feel right at home.

About the Role

We’re looking for a Payment Operations to own the operational heartbeat of Xweave’s payments platform.

You will ensure client accounts are configured correctly, payments move smoothly across our network, and incidents are resolved quickly and professionally. As one of the early members of the operations team, you’ll also help build the foundations of our Payment Operations function by designing the processes, playbooks, and internal tools that enable us to scale.

This is not a role where you’ll simply follow existing procedures - you’ll help create them. We are looking for someone who thrives in fast-paced environments, takes ownership, and consistently delivers with speed, accuracy, and a strong focus on client experience.

What You'll Do

Run the Day-to-Day

• Onboard clients onto the Xweave platform, including wallet configuration, IP whitelisting, and bank account setup across our provider network.
• Monitor payment flows across fiat and stablecoin rails to ensure timely and successful execution.
• Investigate and resolve payment issues by coordinating with internal engineering teams and external payment partners.
• Act as the first point of contact for operational support through Slack, WhatsApp, and other client communication channels.

Build the Function

• Design and document operational processes, standard operating procedures (SOPs), and runbooks.
• Identify operational bottlenecks and work with the product and engineering teams to improve internal tooling and automation.
• Develop incident response playbooks, escalation procedures, and client communication guidelines to improve operational resilience.

Support Our Clients

• Provide clear, timely, and professional updates to clients during operational issues and incidents.
• Build trusted relationships with clients by delivering responsive, high-quality operational support.
• Ensure operational activities are executed accurately while maintaining compliance with internal controls and regulatory requirements.

What We're Looking For

• Experience in payment operations, fintech, cryptocurrency exchanges, or a related financial services environment.
• Good understanding of payment ecosystems and banking rails across Singapore, the Philippines, Indonesia, and Hong Kong.
• Hands-on experience with stablecoin operations, crypto deposits and withdrawals, wallet address management, address whitelisting, and Know Your Transaction (KYT) processes.
• Excellent written communication skills with the ability to manage client conversations clearly and professionally in an asynchronous environment.
• Proven ability to create and improve operational processes rather than simply following existing workflows.
• Strong problem-solving skills, attention to detail, and the ability to remain calm under pressure while managing multiple priorities.

Nice to Have

• Experience working at a regional payment service provider (PSP), crypto exchange, digital asset platform, or stablecoin infrastructure company.
• Exposure to treasury operations, finance operations, or OTC trading workflows.
• Familiarity with payment orchestration platforms, reconciliation processes, or operational automation tools.