Radium Medical Aesthetics Hiring! Full Time Customer Service Manager in - Ricebowl

Company Description

Radium Medical Aesthetics is a medical aesthetic clinic in Singapore focused on helping clients achieve a healthy balance of mind, body, and spirit to enhance their overall quality of life.

The clinic offers personalised medical aesthetic treatments tailored to individual needs, including FDA-approved and CE-marked technologies such as lasers, non-invasive skin lifting, injectables, thread lifts, and chemical peels. Radium Medical Aesthetics also provides medical facials and a proprietary skincare range designed to complement its treatments.

Led by Medical Director Dr Siew Tuck Wah, who has more than a decade of experience in aesthetic medicine, Radium Medical Aesthetics is committed to delivering safe, effective, and natural-looking results supported by an experienced team of medical and service professionals.

Role Description

The Customer Service Manager is a full-time, on-site role based in Singapore. The role is responsible for overseeing the clinic’s customer service operations and ensuring a smooth, professional, and welcoming client experience at every touchpoint.

This includes leading and coaching the customer service team, managing daily front-of-house operations, overseeing appointment flow, handling escalated client concerns, monitoring service standards, and implementing processes to improve customer satisfaction and retention.

The Customer Service Manager will work closely with doctors, therapists, nurses, and administrative staff to coordinate schedules, streamline communication, maintain accurate records, and support a seamless patient journey from appointment booking to post-treatment follow-up.

The role also involves tracking service performance metrics, identifying areas for improvement, and supporting initiatives that enhance client engagement, loyalty, and overall clinic experience.

Qualifications

• Demonstrated experience in customer service management, customer support, or front-of-house operations
• Strong commitment to delivering consistent, high-quality client experiences
• Experience handling escalated customer concerns and implementing service recovery solutions
• Excellent verbal and written communication skills
• Strong organisational and problem-solving abilities
• Ability to interpret customer feedback, service metrics, and trends to recommend process improvements
• Previous experience in a clinic, medical aesthetics, spa, hospitality, or other service-oriented environment is highly beneficial
• Proven team leadership skills, including coaching, scheduling, performance management, and staff development
• High level of professionalism, empathy, discretion, and cultural sensitivity when interacting with clients
• Proficiency with appointment scheduling systems, CRM tools, and basic office software
• A diploma or degree in business, hospitality, healthcare administration, or a related field is preferred