SharkNinja APAC Hiring! Full Time Operations Manager, SGMY in - Ricebowl

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.

SharkNinja APAC is rapidly expanding our business, driven by strong innovation and unprecedented growth over the past 5 years. As we continue to scale, we are looking for an Operations Manager who has proven experience in Ecom and Retail Supply Chain operations throughout Malaysia and Singapore.

This role requires an individual with broad knowledge and experience in demand planning, order management, customer service and contract warehousing and distribution functions. This is a high-visibility role which will partner cross-functionally to ensure the delivery of reliable and sustained service levels at the lowest possible cost. Successful candidates will have strong communication skills, influencing skills, and analytical skills. They will be motivated by a fast-paced high growth environment that requires agility and flexibility.

Key Responsibilities

• Manage the performance of the Malaysia and Singapore third party warehouse and distribution provider including VAS activities for Ecom and B2B channels, ensuring that KPI’s are met or exceeded and that costs are maintained at or below plan expectations. Quickly identify root cause of any course deviation, develop and take actions to resolve root cause and take further corrective action as needed
• Partnering with stakeholders, participate/lead third party service provider contract reviews or market evaluations as required
• Manage the integrity of on-hand inventory in Malaysia and Singapore, ensuring regular counts are completed, root causes of variance determined with actions taken to resolve the gap and ensure inventory quality is maintained at optimal levels
• Manage reverse logistics flows, ensuring that return process is adhered to, that robust processes are in place to validate that the condition of receipts are in compliance with return policy
• Working with the planning team, provide a reliable flow of information inbound product shipments from source and destination partners to ensure the on time arrival of imported supply into Malaysia and Singapore warehouses. Work with the supply planner and freight forwarder to quickly identify root cause of any course deviation, develop and take actions to resolve root cause and take further corrective action as needed
• Manage the performance of the outsourced customer service and order management functions including shipment track and trace, ensuring that performance KPI’s are met or exceeded and that costs are maintained at or below plan expectations. Quickly identify root cause of any course deviation, develop and take actions to resolve root cause and take further corrective action as needed
• Identify continuous improvement and productivity opportunities in all Malaysia and Singapore operational functions, and lead projects to capitalize on and deliver savings annually to SharkNinja.
• Enable development of reliable demand plans, identifying corrective actions to resolve forecast accuracy gaps by supporting the demand planner reconcile the current market demand plan to the current finance plan. Participate in market S&OP process, taking an active role to ensure actions are completed on time
• Collaborate with supply planner to ensure maintenance of optimal market inventory levels, making visible to cross functional stakeholders potential impacts to service levels and inventory levels with recommended mitigation including the elimination of SLOB’s risk by working with sales team and/or cross functionally to complete disposition actions on time
• Ensure ongoing maintenance of operational systems including EDI, master data and planning attributes
• Prepare regular Malaysia and Singapore Operations KPI scorecards & reporting, functional updates and presentations
• Provide timely and thorough communication of potential operational risks that may affect Malaysia or Singapore sales, develop mitigation actions and report progress to cross functional stakeholders
• Participate in any projects or cross functional teams as a value adding contributor or lead as the event requires
• Partner with key cross functional stakeholders to prepare plans and contingencies to enable operational supply chain systems, processes and ways of working to expand to accommodate future growth in a managed and controlled process
• Monitor developments, trends and changes within the Malaysia Singapore supply chain environments that may harm or benefit delivery of service levels, cost to serve or ability to operate, partnering with cross function stakeholders to develop appropriate measured and timely operational responses
• Lead, develop and support operational participation and maintaining effective ways of working to achieve break through delivery of performance targets
  
  

Requirements

• Demonstrated experience in Singapore Malaysia Ecom and B2B operations or supply management that deliver best-in-class service at the lowest possible cost
• Experience in planning, logistics, order management and customer service for Malaysia Singapore supply chains
• “Can do” attitude to solving supply chain challenges, future proofing and de-risking physical flows from source to customer/consumer
• Deep understanding of the physical flows and activities from Asian source to Malaysia and Singapore markets
• Demonstrated experience working with electrical goods including reverse logistics
• Proven experience in using data (KPIs) in a measurable way to drive vendor performance. The ideal candidate will have strong analytical skills to develop, measure and improve key performance indicators.
• Track record of quickly developing solutions to complex problems that require a high degree of ingenuity, creativity, and innovation.
• Ability to lead and develop colleagues in an engaging, inclusive and results oriented style
• Ability to work in a dynamic, fun, fast-paced market and regional environment.
• A team oriented and collaborative approach. Proven results building effective long-term relationships at all levels, internally and externally, and going the extra mile for customers.
• Proven track record of delivering results through influencing across functions.
• Ability to communicate for impact, both verbally and in writing; ability to adjust communication and style depending on audience.
• Unpretentious confidence. Communicate transparently – listen actively and speak respectfully.
• Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments.
• A demonstrated willingness to learn, roll-up their sleeves and set an example for the team as a “doer.”
• Flexibility and ability to adjust on the fly to new demands with a high sense of urgency.
  
  

Education And Other Skills

• A degree, APICS certification or equivalent qualifications in Operations or Supply Chain Management preferred
• Preferred candidate will have experience in Ecom and B2B supply chains handling electrical goods