全职 Customer Service Executive (MNC Pharmaceutical) 工作, 薪水 up to MYR 5,000, Agensi Pekerjaan & Perundingcara Bright Prospect Selangor 公司招聘中 - Ricebowl

Areas: Damansara Uptown, Kuala Lumpur, Shah Alam

Responsibilities

• Manage end-to-end customer service operations, including order processing, order tracking, returns management, and responding to enquiries via phone and email.
• Serve as the primary point of contact for customers and internal stakeholders, ensuring prompt and professional support throughout the order-to-cash process.
• Coordinate closely with cross-functional teams, including Sales, Warehouse, Finance, and Planning, to ensure timely and accurate order fulfillment.
• Monitor customer orders and proactively resolve issues related to order processing, shipments, deliveries, and returns.
• Handle customer complaints efficiently by investigating issues, coordinating with relevant teams, and providing timely resolutions.
• Prepare regular reports, maintain accurate transaction records, and ensure product and order information is updated in a timely manner.
• Ensure all documentation and processes comply with company policies, standard operating procedures (SOPs), and quality standards.
• Identify opportunities to improve customer service processes and contribute to achieving service level targets.
• Participate in continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Work collaboratively with the Customer Service team, providing support and backup to team members whenever required.

Requirements:

• Diploma or Bachelor's Degree in Business Administration, Supply Chain, Customer Service, or a related discipline.
• 1-3 years of working experience in Order Management/Customer Service/Supply Chain, or a similar role.
• Experience in handling the order-to-cash (O2C) process will be an added advantage.
• Good time management, communication skills, analytical skills, attention to detail, and meticulousness.
• Able to work independently while collaborating effectively within a team in a fast-paced environment / MNC environment.
• Proficient in Microsoft Office applications; experience with ERP systems such as SAP is an advantage.

For those who have what it takes, please apply online or send in your profile to:

Consultant: Janice Lim

Tel : 03 - *************

For more job opportunities, please visit *************

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Work Location: In person