SK 8 ENGINEERING SDN BHD Hiring! Full Time Aftersales Technical Sales Engineer in Johor, Earn up to MYR 4,000 - Ricebowl

Position Summary

The Aftersales Technical Sales Engineer is responsible for developing and growing the company's aftersales business by promoting preventive maintenance contracts, corrective maintenance, spare parts, retrofit and upgrade solutions, inspections, and technical services for data centre infrastructure and generator enclosure systems.

The role combines technical expertise with commercial acumen to deliver high-quality customer support while driving recurring service revenue. The successful candidate will work closely with customers, service teams, and project engineers to ensure excellent customer satisfaction and long-term business relationships.

Key Responsibilities

Business Development

• Develop and expand the after sales business through Annual Maintenance Contracts (AMC), preventive maintenance, corrective maintenance, spare parts, refurbishment, retrofit, and upgrade projects.
• Identify opportunities within existing customer accounts to increase recurring service revenue.
• Conduct regular customer visits to understand operational challenges and recommend suitable service solutions.
• Build strong relationships with data centre operators, facility managers, consultants, EPC contractors, and end users.

Technical Sales Support

• Prepare service proposals, maintenance contracts, quotations, and technical documentation.
• Conduct site inspections and technical assessments to identify maintenance requirements.
• Recommend appropriate service solutions based on equipment condition and operational requirements.
• Review customer specifications and provide technical clarifications.
• Coordinate with Engineering and Service teams to develop practical maintenance solutions.

Service Coordination

• Work closely with Service Engineers and Service Coordinators to plan maintenance schedules and mobilise manpower.
• Monitor service delivery to ensure compliance with customer requirements and service level agreements (SLAs).
• Support emergency breakdown response and customer escalation when required.
• Ensure proper documentation of service reports, inspection findings, and customer recommendations.

Spare Parts & Upgrades

• Promote genuine spare parts, replacement components, and lifecycle management solutions.
• Recommend equipment upgrades and retrofit solutions to improve reliability and operational efficiency.
• Follow up on equipment nearing end of life and propose replacement or refurbishment plans.

Customer Relationship Management

• Maintain regular communication with customers regarding maintenance schedules and service recommendations.
• Resolve customer concerns promptly and professionally.
• Ensure high levels of customer satisfaction and retention.

Market Development

• Monitor competitor service offerings and pricing.
• Identify new service opportunities within the data centre and industrial sectors.
• Support marketing initiatives, customer seminars, and technical presentations.

Requirements

Education

• Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related engineering discipline.

Experience

• Minimum 3–5 years of experience in aftersales, service engineering, technical sales, or maintenance within data centres, generator systems, power generation, HVAC, or industrial equipment.
• Experience managing Annual Maintenance Contracts (AMC) and Service Level Agreements (SLA) is preferred.
• Familiarity with mission-critical facilities and 24/7 service operations is an advantage.

Technical Knowledge

• Good understanding of:
• Generator enclosure systems
• Diesel generator support systems
• Mechanical and electrical equipment
• HVAC and ventilation systems
• Acoustic enclosures
• Fuel systems
• Preventive and corrective maintenance
• Ability to interpret engineering drawings and technical documentation.
• Proficient in Microsoft Office and CRM/ERP systems.

Language Requirements

• Fluent in both English and Bahasa Malaysia (spoken and written).
• Mandarin proficiency (spoken and written) is preferred, as the role involves communicating with Mandarin-speaking customers, suppliers, and business partners.

Key Competencies

• Strong customer service mindset.
• Excellent communication and negotiation skills.
• Technical problem-solving ability.
• Commercial awareness with a focus on recurring revenue growth.
• Good planning and organisational skills.
• Ability to work independently and manage multiple customer accounts.
• Willingness to travel for customer visits, site inspections, and emergency support.

Pay: From RM4,000.00 per month

Work Location: In person