全职 Senior IAM Manager 工作, 薪水 up to MYR 23,000, Agensi Pekerjaan Inter Island Federal Territory 公司招聘中 - Ricebowl

We are looking for an independent, pro-active, and ambitious individual who is committed to making a meaningful contribution to Turnkey . You will lead the delivery of large IAM solutions. The role necessitates consulting on multiple projects, thus requiring a technically minded individual with sound commercial acumen .

The Senior IAM Manager is responsible for managing the delivery of managed services and large-scale IAM projects, overseeing a team of onshore and offshore professionals, and driving the growth of Turnkey's managed service provision in IAM .

Key Responsibilities1. Service Delivery & Project Management

• Manage resources, schedules, and financials, adhering to stage gate quality and SDLC control guidelines throughout the full systems development life cycle .
• Manage issues, risks, and project change requests to ensure successful and on-time project delivery .
• Serve as the point person for the client on service delivery issues and escalations, taking accountability for remedying any service failures .
• Manage with a focus on profitability and productivity to ensure client satisfaction .
• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner .
• Work with clients post-implementation for user testing, debugging, support, and maintenance .
• Manage project scope, schedule, status, and documentation .
• Develop and deliver technical training designed to enable and educate customers .

2. Managed Service & Operations Management

• Lead and manage an operational team of 30+ professionals across onshore and offshore locations .
• Manage SLAs, targets, response times, reporting, and issues for multiple customers .
• Create, maintain, and enforce policies, procedures, SOPs, and other documentation to integrate services with clients .
• Monitor accounts for changes in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement, and other areas that could influence clients' ongoing use and satisfaction with products and services .

3. Strategy & Business Growth

• Develop, maintain, and execute a strategy and plan for growing the managed service provision in IAM .
• Contribute to process improvement initiatives related to improving project delivery .
• Provide a strategy and plan for how to grow the managed service (ideally as part of the application or interview process) .

4. Stakeholder & Client Management

• Communicate to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation .
• Build long-term relationships with clients as a trusted advisor in IAM.
• Collaborate with clients to gather requirements, facilitate workshops, and translate business needs into actionable technical solutions.

5. Team Leadership

• Mentor and coach junior team members, providing technical leadership and guidance.
• Build and develop a high-performing team culture.
• Delegate effectively and ensure team members are equipped to meet delivery targets.

Key RequirementsExperience & Qualifications

• 8+ years of experience in running a managed service or support function .
• 8+ years of experience in Identity & Access Management (IAM) or related security domains.
• Experience working with and providing services to large global clients (FTSE 250 size) .
• Proven experience in project management and delivery (project planning, team management, stakeholder management, scope management, schedule management, quality assurance, etc.) .
• A detailed understanding of business processes and how they contribute to enterprise risk .

Technical Skills

• Familiar with IAM/PAM tools, such as SailPoint, CyberArk, Micro Focus .
• Understanding of identity lifecycle management, RBAC, access reviews, and compliance frameworks (e.g., SOx, ISO27001, GDPR).
• Knowledge of authentication protocols and technologies (SSO, MFA, LDAP, SAML, OAuth).
• Experience integrating IAM platforms with enterprise systems (HR systems, Active Directory, Entra, ServiceNow).
• Familiarity with SAP security and GRC is an advantage .

Soft Skills

• Excellent communication and soft skills .
• Ability to communicate complex technical concepts to non-technical audiences.
• Strong stakeholder management and client relationship skills.
• Entrepreneurial mindset with sound commercial acumen.
• Ability to manage multiple projects and priorities simultaneously.

Pay: RM18,000.00 - RM23,000.00 per month

Work Location: In person