CARYAZARA Hiring! Full Time ADMIN ASSISTANT CUM CUSTOMER SERVICE in Selangor, Earn up to MYR 1,700 - Ricebowl

Job Description

As an Admin Assistant cum Customer Service, you will play a key role in ensuring smooth daily operations and excellent customer service experience. This position requires someone who is well-organized, detail-oriented and customer-focused. Your responsibilities will cover both administrative support and direct communication with customers across various platforms.

Key Responsibilities:

1. Administrative Support:

• Perform general administrative duties such as filing, data entry, document preparation, and scheduling.
• Maintain organized records of customer data, invoices, order details, and reports.
• Assist in stock monitoring, order processing, and inventory documentation.
• Coordinate with internal departments to ensure timely and accurate communication.

2. Customer Service:

• Act as the first point of contact for customer inquiries via phone, WhatsApp, email, and social media (Instagram/Facebook).
• Handle customer feedback, complaints, and queries professionally and efficiently.
• Provide product information, assist with order placements, returns, and follow-ups.
• Ensure high levels of customer satisfaction through excellent service and consistent communication.
• Assist with order confirmations, payment tracking, and delivery coordination.
• Maintain a follow-up system for leads and repeat customers.

4. Reporting & Documentation:

• Prepare and maintain daily, weekly, and monthly customer service and sales reports.
• Track customer interactions and update CRM or internal systems accordingly.

5. Team Support:

• Work closely with the sales, marketing, and inventory teams to support business operations.
• Participate in meetings and brainstorming sessions to improve workflow and customer service quality.
• Perform ad hoc duties as assigned by management.

Job Requirement:

• Fresh Graduate are welcome to apply
• Must possess at least a SPM, Diploma or equivalent.
• Hardworking, committed and responsible Able to work independently and as a team
• Training shall be provided if necessary.
• Strong customer service mindset with good communication and problem-solving skill.
• Preferably able to join immediately.

Job Types: Full-time, Permanent

Pay: From RM1,700.00 per month

Benefits:

• Additional leave
• Opportunities for promotion

Work Location: In person