Pan Asia Software Solutions Hiring! Full Time Immediate Opening for Technical Support Specialist (API Integration) in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Greetings from Pan Asia Software Solutions!!!

We have an Immediate Openings Technical Support Specialistwith our reputed Client.

Work Location: KL

Exp: 1 year to 3 years

Position Summary: We are seeking an enthusiastic and proactive Technical Support Specialist with over 1 year of experience to manage and resolve queries related to our API, Plugin, Order Management System (OMS), and various client-facing platforms used for placing orders. This role requires a solid understanding of the technical aspects of these platforms, along with excellent communication skills for client interactions. The ideal candidate will also be proficient in Excel, reporting, and thrive in a collaborative team environment. A willingness to continuously learn and adapt to new technologies is key.

Key Responsibilities:

• Technical Support Management:
• Serve as the primary technical point of contact for clients and internal teams regarding APIs, plugins, OMS, and other platforms used for order placement.
• Troubleshoot and resolve technical issues related to these platforms, collaborating with development teams for deeper technical problem-solving.
• Assist clients with platform setup, configuration, and integration.
• Client & Sales Query Management:
• Proactively respond to technical queries from clients and sales teams, ensuring timely and efficient resolution.
• Communicate complex technical issues in a clear, concise manner to non-technical stakeholders.
• Provide consistent follow-up to ensure client satisfaction and address any emerging concerns or queries.
• Reporting & Documentation:
• Utilize Microsoft Excel to create and maintain reports, track issue resolution, and manage case histories.
• Document common issues, solutions, and troubleshooting steps to build out a comprehensive knowledge base.
• Track recurring technical problems and provide feedback to improve platform performance.
• Client Meetings & Communication:
• Participate in client meetings, offering technical insights and addressing concerns regarding the API, plugin, OMS, or other platforms.
• Establish and nurture relationships with clients, ensuring that their technical needs are met and their questions are resolved.
• Conduct training sessions for clients to ensure they are effectively using the platforms.
• Collaboration & Teamwork:
• Work closely with cross-functional teams such as sales, product, and development to resolve client issues and improve platform functionality.
• Share insights and solutions with colleagues to enhance overall team efficiency.
• Contribute to team knowledge-sharing and assist in mentoring junior team members when required.
• Continuous Learning & Development:
• Stay up to date with emerging technologies and trends in API, plugin, and OMS platforms.
• Actively seek out opportunities for professional development and contribute to internal training initiatives.
• Continuously improve technical knowledge to offer superior client support.

Skills & Qualifications:

• 1+ year of experience in a technical support or similar role, especially working with APIs, plugins, or OMS platforms.
• Proficient in Microsoft Excel, with strong skills in reporting, data analysis, and troubleshooting.
• Solid understanding of API and plugin integration and basic programming concepts.
• Excellent communication skills, with the ability to explain technical issues to non-technical clients and stakeholders.
• Strong problem-solving abilities with a keen attention to detail.
• Ability to manage client relationships and prioritize multiple support cases simultaneously.
• Self-starter with a proactive approach to resolving issues and improving platform functionality.
• Ability to work well within a collaborative team environment.

Personal Attributes:

• Smart, confident, and customer focused.
• Strong interpersonal skills and a positive, solution-oriented attitude.
• Highly motivated and eager to learn new technologies and processes.

Benefits:

• Competitive salary.
• Professional development opportunities.
• Supportive and collaborative work environment.

Interested Share your updated resume to ************* or Watsapp: +************* along with below details

Current Salary:

Expected Salary:

Notice Period:

Total Exp:

Relevant Exp:

{Note: if it doesn't suit you, please refer your matching friends or kindly ignore it}

Senior IT Talent Acquisition Specialist

HP : +************* 0562

Pay: RM3,000.00 - RM4,500.00 per month

Work Location: In person