全职 IT Support Specialist 工作, 薪水 up to TWD 72,100, Blue Whale Technologies Ltd 桃園區, 台灣 公司招聘中 - Ricebowl

We are looking for a dedicated and customer-oriented IT Support Specialist to provide technical assistance to employees and ensure the smooth operation of the organization's IT systems. The ideal candidate will troubleshoot hardware, software, and network issues, maintain IT equipment, and deliver timely support to end users.

Key Responsibilities

• Provide first and second-level technical support to end users via phone, email, remote tools, and in person.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripheral equipment.
• Set up and support Microsoft Windows operating systems and Microsoft 365 applications.
• Create, modify, and manage user accounts, passwords, and permissions using Active Directory.
• Configure and troubleshoot LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP connectivity.
• Monitor, prioritize, and resolve support requests through the help desk ticketing system.
• Perform routine maintenance, software updates, and security patch management.
• Maintain accurate documentation of IT assets, configurations, and support activities.
• Assist with onboarding and offboarding by preparing user accounts and devices.
• Escalate complex technical issues to senior IT staff or vendors when necessary.
• Follow company IT policies, security standards, and data protection procedures.

Job Type: Full-time

Work Location: On the road