The Role
The Senior Procurement & Operations Executive plays a key role in ensuring the smooth day-to-day operations of the hospital. This role combines hands-on operational support with strategic procurement and inventory management, ensuring that clinical and front desk teams have the supplies, equipment, and resources they need to deliver uninterrupted, high-quality patient care. You will split your time between hands on operations and procurement/inventorymanagement.
Reportingto the Operations Manager/Assistant Hospital Director, you will manage supplier relationships, drive cost-effective purchasing and operational efficiency, and collaborate with internal stakeholders and vendors to maintain optimal inventory while ensuring compliance with hospital policies and regulatory requirements.
Key Responsibilities
1. Procurement & Inventory Management
- Procurement: Source and purchase medical supplies, medications, equipment, and operational materials
- Inventory Management: Track stock levels, manage ordering systems, implement cost controls
- Vendor Relations: Negotiate contracts, maintain supplier relationships, resolve issues
- Operations: Coordinate scheduling, manage budgets, ensure compliance with regulations
- Cost Control: Analyze spending, identify savings opportunities, optimize efficiency
- Team Coordination: Work with clinical and administrative staff to meet operational needs
- Documentation: Maintain records, prepare reports, track KPIs
2. Operational Support & Process Improvement
- Support the review, development, and continuous improvement of operational workflows.
- Oversee daily hospital operations – facility keep up
- Coordinate between reception, nurses and vets to keep things running without bottlenecks
- Participate in scenario planning and hospital table-top exercises.
- Ensure daily operations and foundational services are executed smoothly and consistently to organizational standards.
- Support tracking and monitoring of KPIs, and optimize resource utilization.
- Execute initiatives to improve operational efficiency and workflow effectiveness.
- Assist in internal and external communications relating to operations.
- Support price revision exercises for inventory, including identifying critical items impacting margins or not aligned with pricing guidelines.
- Support onboarding of new associates and basic HR admin (PMS System, lockers management)
3. Facility & Fault Reporting Coordination
- Ensure hospital infrastructure and facilities remain functional and well-maintained.
- Track, report, and escalate operational issues promptly to management.
- Coordinate daily operational activities to ensure efficient service delivery.
- Maintain a strong understanding of departmental workflows and SOPs.
- Ensure safe and smooth operations across clinical and non-clinical areas.
4. Reporting &Administration
- Monitor and collate data on procurement, KPIs, and operational performance.
- Prepare and submit periodic reports for management review.
- Perform ad-hoc duties and projects as assigned.
Requirements & Qualifications
- Diploma in Supply Chain Management, Procurement, Business Administration, Logistics, or a related field.
- Minimum 5 years of experience in procurement, purchasing or related functions, with at least 2 years in veterinary, healthcare, pharmaceutical or medical environments.
- Experience with ERP or inventory managing systems, and proficiency with Microsoft Office applications.
- Strong knowledge of procurement processes, inventory management, and supplier relationship management.
- Strong negotiation, analytical, and problem-solving skills with strong attention to detail.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external suppliers.
- Customer-service oriented mindset.
- Able to work independently in a fast-paced, dynamic environment.
- Demonstrates initiative and a continuous improvement mindset.
- Problem-solving ability under pressure.
- Budget management experience.
Preferred Qualifications
- Veterinary industry experience
- Knowledge of veterinary supplies/pharmaceuticals
- Experience with vendor management systems