EPS Consultants Hiring! Full Time Collections Manager- Klang in Selangor - Ricebowl

Job Purpose

Lead and manage end-to-end collection operations, ensuring effective recovery performance across all delinquency stages while maintaining compliance and strong team leadership.

Key Responsibilities

• Oversee full-spectrum collection operations, including early-stage delinquency, late-stage recovery, repossession, legal recovery, and bad debt management.
• Develop and execute collection strategies to achieve monthly and quarterly targets, including improving cure rates and reducing arrears.
• Lead, coach, and manage a team of Senior Executives and Executives, including KPI setting, performance reviews, and calibration exercises.
• Monitor delinquency trends across different buckets and initiate timely escalation and recovery actions.
• Drive optimization of collection tools and systems, including AI chatbots, WhatsApp notification systems, and mobile payment platforms.
• Ensure all collection activities comply with the Hire Purchase Act 1967 and internal conduct standards, including fair treatment of underbanked customers.
• Coordinate weekend calling programs, field visit operations, and branch-level support activities.

Requirements

• Minimum 8–10 years of experience in collections or credit management, with at least 3 years in a managerial role.
• Strong experience in hire purchase, auto financing, or consumer lending, preferably with exposure to underbanked segments.
• Proven track record of leading collection teams (8+ members) and consistently achieving recovery targets.
• Strong knowledge of the Hire Purchase Act 1967.
• Strong analytical, leadership, and stakeholder management skills.

Benefits

• Monday- Friday
• 20-25 days annual leave
• Annual flexi plan allowance
• Mobile allowance
• Medical benefit, extended to family members including annual checkup, dental & optical
• Company Insurance & more..