Core Fusion Hiring! Full Time Customer Service in Federal Territory, Earn up to MYR 3,300 - Ricebowl

Requirements

• A high school Diploma or equivalent qualification is required; additional education or relevant certifications are a plus.
• Excellent Communication skills, both written and verbal, with a strong command of the English and Mandarin language is mandatory.
• Empathy and the ability to actively listen to customer concerns, demonstrating genuine care and understanding.
• Quick Problem-solving Skills and the ability to think on your feet in high-pressure situations.
• A team player with a positive attitude and willingness to collaborate with colleagues.
• Flexibility to work on rotating shifts, including day and swing shifts, as required.

Responsibility

• Respond to customer inquiries and requests promptly and courteously, maintaining a positive and helpful attitude at all times.
• Perform customer KYC (Know Your Customer) checks upon Clients’ registration.
• Provide accurate information and assistance regarding our products and services, effectively resolving customer concerns.
• Assist customers in navigating our platform, troubleshooting issues, and guiding them through various processes.
• Document all customer interactions and maintain comprehensive records in our CRM system.
• Collaborate with team members and other departments to escalate and resolve complex issues.
• Identify recurring customer issues and proactively work to improve our support processes.
• Follow up with customers to ensure their issues are fully resolved and gather feedback on their support experience.
• Stay up to date with product knowledge and updates to provide the most accurate and relevant information to customers.
• Daily process and monitor all deposit request by updating the relevant information into excel report.
• Flag issues with team member or Manager to ensure all transactions are processed accurately and in a timely manner.
• Daily reconciliation and update for cash flow of payment gateway and bank.
• To perform other related duties assigned by superior from time to time.

Job Type: Full-time

Pay: RM2,800.00 - RM3,300.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person