Krava Studio Enterprise Hiring! Full Time Customer Retention Specialist in Selangor, Earn up to MYR 3,500 - Ricebowl

• Handle inbound calls from customers professionally and efficiently.
• Retain customers by addressing concerns and encouraging continued usage of our services
• Promote plans, products, and current promotions.
• Collaborate closely with team members and leaders to meet quality standards and productivity targets.
• Escalate priority requests or feedback promptly for effective issue resolution.
• Participate in ad hoc projects as assigned.
• Identify areas for service or process improvement and propose recommendations to the team leader.
• Perform upselling and cross-selling by offering suitable alternative solutions.
• Maintain strong working knowledge and experience within contact centre, customer service, customer support, or BPO environments.
• Carry out any other duties assigned by the team leader.

Requirements

• Minimum SPM, Diploma, or Degree with at least 1 year of relevant experience.
• Experience in contact centre/customer service/customer support/BPO environment is required.
• Proficiency in English is mandatory.
• Open to Malaysian citizens only.
• Willing to work on rotational shifts, including weekends.

Pay: RM2,800.00 - RM3,500.00 per month

Work Location: In person