Qnity Hiring! Full Time Customer Service Representative (1 year contract) in - Ricebowl

Summary:

The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing, and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.

Duties:

• Primary point of contact for receiving, processing, and verifying the accuracy of customer domestic/export purchase orders that arrive via email and performs order entry activities following defined procedures and guidelines.
• Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also, co-work with business in collection of account receivable.
• Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date.
• Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.
• Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction.
• Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood, and commitments are met.
• Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.
• Provides back-up support to other group members in the performance of job duties as required.
• Provides Sales related information （sales order volume versus forecasted volume） to business.
• Primary point of contact for SAP Order-To-Cash module representing the supporting business.

Requirements:

• Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationship.
• Good English Skills
• Ability to operate the required computer systems (SAP, SFDC and the Microsoft Office Suite of programs)
• Ability to work professionally and effectively with external customers and with many internal functional groups and Businesses.
• Demonstrated attention to detail and exhibits a high level of accuracy.
• Self-motivated and positive minded.
• Creation of value through the productivity improvement projects and initiatives.
• Customer Service or order fulfillment experience is highly preferred.
• Supply Chain experience would be an added advantage.

Requirements added by the job poster

• No need for visa sponsorship

• 1+ years of experience in Customer Service