Dexian Asia Pacific Hiring! Full Time Learning Management System Administrator in Pulau Pinang - Ricebowl

Key Responsibilities

1. Order Processing & Validation

• Process and validate course enrolment orders from corporate clients with high accuracy and timeliness
• Verify course schedules, pricing structures, discount eligibility and participant information
• Ensure completeness and correctness of all order entries prior to confirmation
• Maintain SLA adherence for order turnaround and confirmations

2. Systems & CRM / LMS Management

• Maintain and update records in CRM and Learning Management Systems (LMS)
• Ensure accurate tracking of client profiles, enrolment status, and training history
• Generate operational and sales-related reports from CRM/LMS platforms
• Ensure data integrity, consistency, and audit readiness across systems

3. Stakeholder Coordination

• Collaborate with Account Managers to validate client requirements and customized training solutions
• Coordinate with trainers, project managers and scheduling teams to align training delivery timelines
• Manage operational changes including rescheduling, cancellations and participant substitutions
• Act as the central coordination point between sales, delivery and operations

4. Compliance & Documentation

• Ensure all training orders adhere to internal policies, contractual agreements and regulatory requirements
• Maintain proper documentation for audit, reporting and quality assurance purposes
• Support compliance checks for government-funded or certification-based programs (e.g., grant or subsidy schemes)
• Uphold governance standards in all operational processes

5. Reporting & Operational Insights

• Produce weekly dashboards covering enrolments, revenue performance and client activity trends
• Analyze operational data to identify bottlenecks, inefficiencies and service gaps
• Provide actionable insights and recommendations for process improvements and optimization
• Support management reporting and decision-making through data-driven analysis

Key Requirements

Experience

• Minimum 1–2 years in training operations, sales operations or service delivery coordination
• Experience in corporate training, IT training environments, or education services is highly preferred
• Familiarity with CRM and LMS platforms (e.g., Salesforce, Moodle or equivalent)