全职 Customer Relationship Executive 工作, 薪水, Link4 Federal Territory 公司招聘中 - Ricebowl

Company Description Link4 is a secure e-Invoicing solution that enables organizations of all sizes—from small businesses to large enterprises — to deliver invoices instantly without relying on email. It connects seamlessly with existing ERP or cloud accounting systems to send and receive Peppol-compliant eInvoices. As a smart add-on, Link4 enhances invoicing capabilities without complex system changes or lengthy implementation.

Role Description The Customer Relationship Executive is a full-time role responsible for managing and enhancing relationships with Link4’s customers in Malaysia. This hybrid position is based in Bangsar South, with some work-from-home flexibility. Day-to-day tasks include building relationships with customers, providing product guidance and support, upselling new offerings and ensuring a smooth onboarding and ongoing user experience. The role involves monitoring customer satisfaction, resolving issues promptly, coordinating with internal teams to address customer needs, and identifying opportunities to improve service and deepen engagement. The Customer Relationship Executive will also assist in preparing customer reports, gathering feedback, and contributing to initiatives that strengthen long-term client relationships.

Qualifications

• Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to delivering responsive and reliable support.
• Experience in Business Relationship Management and Client Relations, with the ability to nurture long-term partnerships and manage multiple accounts.
• Excellent Communication skills in English and Mandarin, both verbal and written, to clearly explain solutions and build trust with diverse stakeholders.
• Prior experience in SaaS, fintech, invoicing, or related technology solutions is beneficial.
• Ability to work effectively in a hybrid environment, manage time well, and handle competing priorities.
• Proficiency with CRM tools and basic office software (e.g., spreadsheets, presentations, email platforms).
• Diploma or degree in Business, Communications, or a related field, or equivalent practical experience.
• Collaborative mindset, problem-solving skills, and a willingness to learn about eInvoicing and the Peppol framework.