- Gelang Patah, Johor Gelang Patah Johor Malaysia
Working Location
Job Description
Responsibilities
You will be responsible for the overall performance of an operational site including warehousing, customer service + administration to achieve all agreed financial + operational objectives by working with a variety of internal + external stakeholders. Your scope may include distribution activities depending on the location.
Job Responsibilities
To achieve your key performance indicators (KPI) in the areas of safety, cost, quality, delivery, environment + people.
To oversee the safe operation of warehousing activities, ensuring the correct skills + training is in place.
To ensure all operational activities are compliant with external + internal requirements/standards.
To lead all office + warehouse activities at the site while understanding + inspiring others to learn + develop.
To drive all activities relating to customer on-boarding, retention + operational excellence.
To drive a culture of continuous improvement, developing new initiatives for operational, service + sustainable solutions.
To contribute information required for tenders/proposals to support closing of new business.
To ensure that everyone involved in distribution activities delivers the right transport solutions.
Job Requirements
At least 5–8 years of experience in contract logistics, warehouse operations, or supply chain management, with at least 2–3 years in a managerial role.
Strong knowledge of warehouse operations, inventory management, transportation, distribution, and order fulfillment processes.
Proven experience managing large teams and leading supervisors, team leaders, and operational staff.
Strong leadership, coaching, and people development skills.
Experience in customer relationship management and handling key customer accounts.
Sound knowledge of warehouse management systems (WMS), enterprise resource planning (ERP) systems, and Microsoft Office applications.
Strong analytical and problem-solving skills with the ability to interpret operational KPIs and drive continuous improvement initiatives.
Knowledge of Lean, Six Sigma, Kaizen, or other continuous improvement methodologies is an advantage.
Experience in budgeting, cost control, and financial management of warehouse operations.
Strong understanding of occupational health, safety, security, and quality management standards.
Excellent planning, organizational, and project management skills.
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