Hiring! Full Time Customer Service Representative (Technical Support) in Selangor - Ricebowl

Provide technical support to customers for smartphones, tablets, and iPads via multiple channels (inbound/outbound calls, email, and live chat).

Handle customer enquiries professionally and deliver service that meets or exceeds customer expectations.

Diagnose, troubleshoot, and resolve technical issues related to devices, software, operating systems, and data backup processes.

Guide customers through step-by-step solutions and provide clear, accurate technical advice.

Document cases, solutions, and troubleshooting steps to build and maintain an internal knowledge base.

Escalate complex or unresolved issues to higher-level support teams following established procedures.

Continuously identify areas for service improvement and contribute feedback to enhance processes and customer experience.

Work collaboratively with team members to achieve service targets and maintain high-quality support standards.

Diploma or higher qualification in any field.

Minimum 1–2 years of experience in a call centre or customer service environment (preferred).

Strong problem-solving skills with the ability to think quickly and respond effectively.

Good technical knowledge or strong interest in smartphones, tablets, and related technologies.

Excellent verbal and written communication skills in English and Bahasa Malaysia; proficiency in Mandarin is an added advantage.

Customer-oriented mindset with a pleasant personality and passion for helping others.

Strong attention to detail and analytical thinking abilities.

Proficient in Microsoft Office applications (Word and Excel).

Experience in the telecommunications industry is an added advantage.

Willingness to work on a shift basis.

Self-motivated with a strong willingness to learn, improve, and take initiative.

Responsible, reliable, and able to carry out duties diligently.