Glowee Hiring! Full Time Operations Manager (F-B) in WP Kuala Lumpur - Ricebowl

We are seeking an experienced and results-driven Operations Manager to oversee the daily operations of our F&B business. The successful candidate will be responsible for ensuring operational excellence, managing multiple outlets, maintaining compliance with government regulations, and driving business performance.

• Oversee the daily operations of all assigned F&B outlets to ensure smooth and efficient business operations.

• Lead, coach, and supervise outlet managers and operational staff.

• Monitor sales performance, labour costs, food costs, inventory, and overall profitability.

• Ensure compliance with company SOPs, food safety, hygiene, and quality standards.

• Develop and implement strategies to improve operational efficiency and customer satisfaction.

• Liaise and maintain good working relationships with shopping mall management regarding outlet operations, tenancy matters, promotions, and compliance requirements.

• Coordinate and communicate with franchisees to ensure consistent operational standards and brand compliance.

• Handle and coordinate with government agencies, consultants, and external agents for business licence applications, renewals, fire insurance, fire safety requirements, signage approvals, and all other statutory or regulatory documentation.

• Ensure all business licences, permits, and regulatory documents are valid and renewed on time.

• Work closely with senior management to achieve company goals and business growth.

• Conduct regular outlet inspections and resolve operational issues promptly.

• Minimum 5 years of working experience in the Food & Beverage (F&B) industry, preferably in an Operations Manager or multi-outlet management role.

• Proven experience managing multiple F&B outlets is highly preferred.

• Diploma or Bachelor's Degree in Business Administration, Hospitality, Food Service Management, or a related field is an advantage.

• Strong leadership, communication, and people management skills.

• Good knowledge of business licensing procedures, local authority requirements, and government compliance.

• Experience dealing with shopping mall management, franchisees, and government agencies will be an added advantage.

• Strong organisational, negotiation, and problem-solving skills.

• Able to work independently and make sound decisions.

• Able to work under pressure in a fast-paced environment and meet tight deadlines.

• Willing to travel between outlets when required.

• Possess a valid driving licence and own transportation.

• Competitive salary (based on experience)

• Performance bonus

• Annual leave & medical benefits

• Career advancement opportunities

• Training and professional development

• Friendly and supportive working environment

If you are passionate about the F&B industry and have the experience to lead a dynamic operations team, we would love to hear from you.

Apply now and join our growing team!